Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Patient Access-Pre-Visit
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr. (8:30:00 AM - 5:00:00 PM) This position is onsite and requires travel
This position is onsite and requires travel
Pay Range: $45.59 - $74.19 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
Under the leadership of the System Director, Patient Financial Services & Operational Quality, the Manager of Patient Access provides strategic leadership and operational oversight of outpatient financial counseling and patient access quality at Rush University Medical Center, Rush Oak Park Hospital, and Rush Copley Medical Center.
This role serves as a key liaison between Revenue Cycle and clinical departments, overseeing all Financial Counseling and quality functions across all Rush facilities. The Manager is responsible for aligning operational practices, leading staff training and development, and ensuring compliance with hospital policies related to payment arrangements and registration quality workflows. This position plays a vital role in system operations, strategic planning, and the implementation of performance improvement initiatives to drive revenue integrity and operational excellence.
Other information:
ement: Bachelor's degree in business administration, Healthcare Administration, or a related field (or equivalent professional leadership experience) and 5 years experience.
• Preferred: Master's Degree (MBA, MHA, or MSN) is highly preferred to align with the strategic and financial complexity of system-wide oversight.
• Certification Preferred: Professional certification from NAHAM (CHAM) or HFMA (CRCR/CHFP) is preferred, demonstrating a commitment to industry best practices and revenue cycle excellence.
• Process Improvement: Lean Six Sigma Green Belt or higher is preferred to drive the mandated Operational Quality and Root Cause Analysis initiatives.
Preferred Job Qualifications:
• Deep understanding of payer contracts, insurance plans, and their impact on patient liabilities.
• Strong communication, coaching, and team development skills.
• Proven experience leading changes and improving departmental performance.
• Excellent analytical and problem-solving skills.
Physical Demands:
• Hospital/Office Environment
Competencies:
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Responsibilities:
Leadership & Strategic Planning
• Collaborate with the System Director, Patient Financial Services & Operational Quality to define and monitor performance metrics aligned with Revenue Cycle objectives.
• Identify areas for process improvement and communicate proactively with stakeholders to resolve bottlenecks.
• Drive strategic initiatives related to patient access, financial counseling, and "point-of-service" excellence.
• Develop and implement administrative and operational policies to ensure consistency and efficiency across the system.
Operations Management:
Oversee daily operations of Financial Counseling staff and the Quality Team at all Rush facilities.
• Align financial counseling functions and workflows to ensure a seamless experience across the system.
• Drive initiatives to reduce "Candidate for Bill" (CFB) claims by identifying root causes in the registration process.
• Manage the Quality Team to support high standards of registration accuracy and provide actionable feedback for process improvement.
• Leverage Epic and other technologies to support operational objectives and remediate system gaps.
• Effectively manage the departmental budget and ensure resource optimization.
Team & Staff Development:
• Recruit, train, and guide direct reports to ensure high performance and alignment with department goals.
• Conduct performance evaluations and lead employee development and talent management initiatives.
• Promote a culture of innovation, collaboration, and continuous improvement.
Interdepartmental & External Collaboration:
• Coordinate with Revenue Cycle leadership to ensure seamless handoffs and consistent workflows.
• Develop and maintain productive relationships with vendors and external stakeholders.
• Ensure regulatory compliance with all applicable state and federal guidelines (HIPAA, EMTALA, etc.).
Functional Specific Duties:
• Maintain and develop policies and procedures for patient registration, admission, and financial clearance.
• Manage efficient quality control mechanisms for patient registration across all entry points, including Admitting, Professional Build Lab, Outpatient Radiology, Emergency Department, and OB Triage.
• Ensure accurate demographic and financial information is collected to increase the "financially secure" rate of patient accounts.
• Leverage data-driven tools and Epic reporting to track and improve patient registration accuracy and financial clearance rates.
• Collaborate across departments to ensure consistent patient communication regarding insurance and financial responsibilities.
