The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.
Northern Light Eastern Maine Medical CenterDepartment: SecurityPosition is located: Northern Light Eastern Maine Medical CenterWork Type: Full TimeHours Per Week: 40.00Work Schedule: 8:00 AM to 5:00 PMSalary Range : $35.92 - $55.13Exempt: YesSummary:
The Manager of Security is a key member of the Northern Light Health (NLH) Security organizational leadership team and is responsible for efficiently managing and controlling all aspects of Security operations and the Officers and staff assigned to NL-EMMC and other Northern Light Health facilities as assigned. This position reports to the System Director of Security and matrix reports to the NL-EMMC VP of Operations to ensure continuity of operations and leadership.
The Manager of Security is responsible for planning and managing the human, material, equipment and fiscal resources for areas of responsibility and accountable for developing action plans to contribute to the organization's ability to carry out its mission and accomplish annual pillar goals. Provides direction and leadership for the development and continual enhancement of comprehensive security systems for the protection of patients, visitors, employees and the physical structures. Serves as Co-Chair of the Workplace Violence Committee. Possess good knowledge of the techniques and methods of safety and security analysis as well as a good knowledge of safety and security laws, rules and regulations. Plans, directs and oversees a parking program that maximizes space available as well monitors and enforces utilization for optimal patient and staff satisfaction. Provide guidance and oversight in the training, work assignment and performance outcomes of all assigned personnel. Establish effective working relationships with key management personnel, associates, subordinates, local, State and Federal law enforcement agencies and general public.
Responsibilities:
GENERAL MAJOR DUTIES AND RESPONSIBILITIES- Ensures the Safety & Security of healthcare workers, patients, visitors, and all others on, within, or interacting with Northern Light Health.
- Maintains excellence in customer services through measurement and improvement action plans.
- Ensures the efficient and effective operations of processes in the delivery of service/care for areas of responsibility.
- Accountable for budgeting and financial performance.
- Monitors compliance with legal and accrediting requirements related to areas of responsibility functions and services.
- Engages staff in providing and improving service delivery.
- Recognizes staff and others for contributions.
- Commits to assist in Northern Light Health achieving its Equal Employment Opportunity and Affirmative Action goals.
- Conducts ongoing high, middle, and low performer conversations with direct reports including appropriate follow up. Holds direct reports accountable for same with subordinate leaders and staff.
- Creates a self-development plan to improve leader skills, competence, and outcomes.
- Responsible for security services at the at the Medical Center, LFCI, Union Street and Off-Campus locations as determined.
- Focus on reduction of Workplace Violence and actively participates in the NL-EMMC Workplace Violence Committee and various System Workplace Violence Prevention groups, as assigned.
- Directs and manages the access control systems for all organization buildings.
- Directs and supervises the Badging Office and assigned systems.
- Manages components of the Strongline System.
- Directs and manages after-hour visitor protocols in accordance with IDD.
- Oversees the Infant Monitoring System and conducts scheduled testing and assists in the training of approved users.
- Directs and Manages Audio and Video surveillance systems.
- Direct and Manages duress/panic systems.
- Performs incident investigations, root cause and data analysis.
- Maintains the Security Management Plan for the Environment of Care.
- Develops and maintains directives and/or contingency plans regarding various types of emergency situations, such as Disasters, Work Stoppages, Bomb Threats, Violence in the Workplace and Security Response.
- Directs and manages all aspects of parking on all NL-EMMC properties associated with NL-EMMC and others as directed.
- Oversees all interior and exterior wayfinding signage on all campuses.
- Works cooperatively with Northern Light Health and its Member Organizations.
- Develops short- and long-term budgets for equipment acquisition/ replacement and parking needs.
- Works collaboratively with local, regional, state and federal law enforcement, and other regulatory agencies.
SPECIFIC MAJOR DUTIES AND RESPONSIBILITIES1. Operational Control and Management:- Direct and oversee the NL-EMMC hybrid Security Force, in collaboration with the contracted Security Site Manager, to ensure professional and effective operations.
- Manage staff assignments, work schedules, and financial responsibilities, including distribution of overtime.
2. Training and Development:- Manage the orientation and training of all new security staff, as well as the development and implementation of ongoing training requirements for the security department.
- Ensure all required training and certifications (Use-of-Force, De-Escalation, Use-of-Restraints, CPR, etc.) are properly documented and available upon request.
3. Policy and Procedure Implementation:- Assist in the implementation, review, and revision of System and Member Organization policies, directives, and operating procedures related to Security and Workplace Violence Prevention.
- Provide guidance and recommendations to the System Director of Security on training, operations, technology, and oversight.
4. Administrative Reporting and Documentation:- Complete detailed, accurate, and objective reports and documentation, including Executive Summaries, Corrective Action Plans, and other administrative reports as required.
- Maintain through documentation of security audits, surveys, special duties, technology inspections, and patient observations (watches and holds).
5. Customer Service and Community-Oriented Strategies:- Promote the use of customer service and community-oriented security strategies, emphasizing fair treatment and positive relationships with employees, patients, and visitors.
- Develop and maintain positive relationships with internal and external stakeholders.
6. Compliance and Audits: - Routinely audit processes, staff conduct, and documentation related to all security operations, including security patient observations and assignments to the Diagnostic Evaluation Area (DEA).
- Ensure compliance with relevant regulations, standards, and best practices.
Other Information:
TECHNICAL REQUIREMENTS:
- Knowledgeable in applicable local, State and Federal laws and regulations. Knowledgeable in C-Cure 9000 Access Control, SafePlace Infant Monitoring, Strongline Systems, Analog and IP video systems.
- Knowledgeable in Computer Aided Dispatch, Report Management, and Incident Reporting systems (Omnigo, RL, etc.) .
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
SPECIAL SKILLS:
- Must be skillful at providing leadership, advice and counsel to all levels of management on security policy and best practices.
- Strong leadership and communication skills and the ability to work effectively under crisis situation.
- Posses the ability to identify exposures through risk assessments and develop corrective plans as appropriate.
- Adept at report writing and at preserving Chain of Custody.
Competencies and Skills- 5+ years of relative work experience required.At least 5 years experience in a supervisory level or greater capacity in security and safety field required.
- Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.
- Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
- Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.
- Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Education- Required No Minimum RequirementBachelor's Degree Preferred. Eight years of experience, additional to the minimum experience requirements for the position, will be considered in lieu of degree.
Working Conditions- Potential exposure to abusive and/or aggressive people.
- Potential exposure to diseases or infections.
- Potential exposure to hazardous materials.
- Potential exposure to noise levels being uncomfortable.
- Potential exposure to noxious odors.
- Potential exposure to very hot or cold temperatures.
- Work with computers, typing, reading or writing.
- Lifting, moving and loading 30 to 50 pounds.
- Prolonged periods of sitting.
- Prolonged periods of walking.
- Prolonged periods of standing.
- Lifting, moving and loading 20 to 30 pounds.
Northern Light Eastern Maine Medical Center is a 411- bed, regional tertiary care hospital and an American College of Surgeons-verified Level II Trauma Center. Located in Bangor, Maine, it serves as the principal referral center for a patient population of 500,000 residents across the northern two-thirds of the state. The medical center provides comprehensive inpatient and outpatient services, including advanced surgical care, neurosciences, cardiovascular medicine, oncology, and critical care.
Eastern Maine Medical Center is the base for LifeFlight of Maine, a critical care air medical transport program that conducts nearly 900 missions annually, ensuring timely access to specialized care for rural and remote communities. As a member of Northern Light Health, the medical center is part of an integrated statewide health system comprising nine hospitals, numerous primary and specialty care practices, long-term care facilities, home health and hospice agencies, and emergency ground and air transport services. This integrated model supports coordinated, patient-centered care across the continuum.
Eastern Maine Medical Center plays a central role in advancing clinical quality, operational efficiency, and health equity throughout the region. It is actively engaged in clinical education and serves as a training site for medical students, residents, and fellows through affiliations with academic and professional institutions.
Bangor, Maine offers a stable and supportive environment for healthcare professionals. The region is home to high-performing public and private schools, including the University of Maine's flagship campus in Orono. Bangor International Airport provides convenient commercial air service with direct and connecting flights to major US hubs. The area also offers access to a wide range of cultural, educational, and recreational opportunities, with outdoor activities available year-round in Maine's forests, lakes, mountains, and coastal regions.
Northern Light Eastern Maine Medical Center is a strategic hub for clinical excellence, innovation, and community health in northern New England.
Questions? Contact Talent Acquisition:phone: 207-973-7100
email: talentacquisition@northernlight.org
EMMC, Bangor, Maine, Level 2 Trauma Center, hospital, Cancer Care,
