Job Duties and Responsibilities (Essential Job Functions)

The Branch Manager is responsible for overseeing the daily activities of all branch operations for one or more real estate offices, including Agents and office staff. Maintain strong knowledge of local real estate marketplace. Assist in the development and strategizing of leadership training for Agents and staff. Most of the Branch Manager's time and energy will be devoted to recruiting, developing, training and retaining an effective sales associate and office support team to meet objectives for profitability and growth. The Branch Manager will work with executive sales management and affiliate business partners to carry out sales office programs, policies and objectives.

Sales Office General Management
• Implement and manage programs and practices to meet or exceed operating objectives including profitability, office budget, revenue and transaction volumes, core services utilization, space utilization, and other key operating metrics as defined by executive management.
• Execute programs and practices to achieve affiliate businesses' goals and initiatives (title, mortgage, insurance, relocation). Promote affiliated services and products to sales associates to meet and exceed office objectives. Develop and maintain strong partnerships with affiliated services staff.
• Communicate, implement and support company programs, initiatives, changes, and information to agents and staff (i.e. marketing programs, technology initiatives, human resource programs, etc.).
• Display positive commitment and loyalty to the company and brand.
• Manage staff including recruiting, selecting, training, developing, evaluating, coaching, motivating, scheduling, supervising, and administering salary.
• Provide timely and accurate reporting and information as requested by corporate departments and/or as needed for effective management.
• Attend company meetings and events.

Sales Associate Recruitment, Development and Support
• Develop and execute strategies and activities to recruit and retain new and experienced independent contractor sales associates.
• Develop and execute regular coaching, mentoring, business planning and similar activities with sales associates to achieve high technical and sales knowledge, performance, and success.
• Provide timely and effective support to sales agents related to all areas of real estate transactions.
• Help agents resolve difficult transaction issues and coach agents on difficult customer and sales issues.
• Organize and lead effective office sales meetings.
• Achieve high sales associate participation and satisfaction in training and education programs and initiatives, including company programs plus office level programs.
• Implement office activities and community outreach to create positive office morale and community exposure.

Other Management Responsibilities
• Develop and maintain a positive and motivated office environment through good communications, strong sales associate and staff relationships, and office events and programs.
• Minimize and effectively resolve sales associate and staff conflicts or complaints.
• Maintain high visibility and availability for sales associates and staff.
• Actively participate in community activities, local and state board of realtors.
• Develop and maintain knowledge of all applicable company policies and procedures, real estate regulations and guidelines, and industry market information and trends.
• Ensure staff compliance with all applicable company and regulatory policies and procedures.

Perform other duties as requested or as needed to fulfill the purpose of the job as a Branch Sales Manager.

Performance Expectations
• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected timeframes and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:
• Experience in business related field, professional management training, or equivalent work experience and knowledge.
• Bachelor's degree in business related field with advanced professional management training; or equivalent work experience and knowledge.
• Sales and/or Realtor/Broker track record desired. Must be a licensed Broker.

Experience:
• A documented history of sales success. RE transactional expertise a plus
• General business experience in sales, management, or administrative management to include budgeting, supervisor experience and business planning.
• Previous real estate sales management experience with successful results in both profit management and sales associate recruitment and retention desired.

Knowledge and Skills:
• Solid knowledge of all aspects of state and federal real estate regulations.
• High level of technical and transactional real estate expertise.
• Competent technology skills include basic MS Office skills, proficiency in real estate related internet applications, and experience with communication device technologies.
• Excellent interpersonal, written communication and presentation skills.
• Ability to prioritize and handle multiple issues and projects concurrently. Strong organizational skills with a high degree of quality and detail orientation.
• Effective analytical, problem-solving and decision-making skills.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)