Manages a portfolio of rental properties by overseeing operations, property managers, and support staff to ensure exceptional service for customers and clients. Drives portfolio growth through strategic marketing initiatives, new business development, property leasing efforts, and cultivation of agent referral relationships.
Job Duties and Responsibilities (Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.
1. Team Leadership & Development- Recruit, interview, hire, onboard, and retain high-performing property management staff.
- Coach, develop, and train team members to enhance individual and team performance while achieving key performance indicators (KPIs).
- Foster a culture of accountability, engagement, collaboration, and continuous improvement through effective leadership and coaching.
- Provide ongoing performance feedback, mentorship, and professional development opportunities to support employee growth and career progression.
- Communicate team goals, expectations, and organizational priorities while identifying training needs and skill development opportunities.
- Serve as a resource for team members by addressing questions, resolving challenges, and ensuring work is completed accurately and in compliance with company standards and policies.
- Develop and implement strategies that promote employee engagement, adherence to company regulations, operational excellence, and achievement of performance objectives.
- Conduct regular one-on-one meetings, performance reviews, and team meetings to communicate company updates, review processes and procedures, share best practices, and reinforce expectations.
- Monitor team performance through reporting, analysis, and key metrics, providing recommendations and action plans to improve results.
- Generate, analyze, and share comprehensive reports related to team performance, operational effectiveness, and business objectives.
- Participate in leadership meetings and serve as a strategic partner and resource to field and operations teams to support organizational goals and enhance operational efficiency.
2. Operations Leadership - Provides leadership and oversight for daily property management operations across an assigned portfolio and region.
- Maintains accountability for operational performance, customer satisfaction, occupancy goals, lease compliance, and asset preservation.
- Ensures the delivery of exceptional customer experience by proactively resolving issues and fostering effective, timely communication with property owners, residents, vendors, and business partners.
- Directs and oversees the full rental lifecycle, including marketing, applicant screening, lease execution, tenant onboarding, renewals, rent collection, delinquency management, and legal actions when necessary.
- Builds and maintains strong partnerships with brokerage, real estate agents, and external partners to promote property management services and support business growth.
- Oversees property administration activities, including maintenance of property records, applicant approval processes, lease documentation, inspections, property surveys, and compliance with company policies and applicable regulations.
- Serves as the primary advisor to property owners regarding vacancies, leasing activity, maintenance needs, financial obligations, tenant matters, and property-related legal or compliance concerns.
- Partners with maintenance, accounting, and operations teams to ensure timely resolution of property issues and preservation of asset value.
- Ensures quality customer service standards are consistently met through responsive communication, issue resolution, and continuous process improvement.
- Monitors and analyzes financial reports, key performance indicators, and operational metrics to identify trends, mitigate risks, and support achievement of business objectives.
3. Marketing & Business Development - Develops and maintains strategic relationships with brokerage offices, sales managers, agents, and other business partners to promote property management services and drive business growth.
- Serves as a visible representative of the Property Management team by regularly engaging with sales offices, fostering collaboration, and identifying opportunities to expand the management portfolio.
- Partners with sales leaders and agents to increase awareness of property management services, generate referrals, and support client retention initiatives.
- Participates in sales meetings, industry events, networking opportunities, and business development activities to strengthen market presence and cultivate new business opportunities.
- Provides education and resources to agents and partners regarding property management programs, service offerings, policies, and processes.
- Identifies and pursues opportunities to grow the managed property portfolio through relationship management, referrals, and community engagement.
4. Perform any additional responsibilities as requested or assigned. Performance Expectations - Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
- Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
- Establish and maintain positive and productive work relationships with all staff, customers and business partners.
- Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
- Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications Education:
- Bachelor's degree or equivalent knowledge and work experience.
Experience:
- 5-7 years' real estate or property management experience required (residential property management experience strongly preferred).
- Previous experience in real estate and/or residential or commercial property management a plus.
Knowledge and Skills:
- Knowledge of local real estate and property management regulations, trends, and market data.
- Excellent verbal and written communication skills.
- Ability to work independently and maintain a flexible working schedule.
- Ability to work in a high-performance environment.
Other (licenses, certifications, schedule flexibility/OT, travel, etc.):
- Daily travel within company footprint is required via personal vehicle.
- Real Estate license in jurisdictions where properties are located required, Broker's license preferred.
- Must be able to lift up to 25lbs and load and unload materials on and off vehicles.
Wage: $75,000 - $86,250 annually; actual wage is based upon education and experience. Potential for formulary incentive plan, based on financial results.
Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
