POSTING DEADLINE This position is posted until filled.
PREFERENCES - Seeking motivated individual with a demonstrated aptitude for exploring, learning, and adopting new technologies quickly.
- Strong leadership and communication skills with a demonstrated ability to work effectively within cross-functional teams.
- Experience working alongside or supporting customer service organizations and call centers
- Familiarity and /or hands-on knowledge in one or more of the following areas will be a plus:
- Interactive Voice Response (IVR) systems
- Enterprise-grade Mobile Workforce Management (MWM) and Field Service Management (FSM) software applications
- Web Development
- Microsoft Office 365 suite
- Technical Project management skills and ability to analyze the impact of enhancements and production problems effectively.
JOB DESCRIPTION Manager, IT Salary Grade: G05 Minimum Midpoint Maximum $94,831 - $128,022 - $161,213 Personnel in this job title may be covered by NERC CIP cyber security standards. If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required.
SUMMARY:
Under general supervision, develops and implements an overall service plan for a business unit or service organization, manages the relationship with all areas of Information Services (IS), Telecommunications, and IS clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develops service plans for a business unit or service areas
Negotiates, updates, manages, and reports on service level agreements and addendums in support of service plan
Reports for IS and Client Management with help from IS staff
Coordinates and manages all client requests for development, personal computers, telephones, consulting, vendors, RFP development, and RFI development
Gathers resources from support groups
Develops the annual budget, which supports the implementation of approved plans and projects
Monitors performance against established plan to stay within budget, ensures client satisfaction, and deliver quality services and systems
Participates as key member of senior IS management team to develop, coordinate, and execute overall Information Technology and IS Business Plans
Manages a group that may include project managers, project coordinators, consultants, and technical personnel
COMPETENCIES:
Combined mastery of the system development lifecycle process and managerial skills
In-depth knowledge of client and industry business processes to successfully deliver services
Knowledge of consulting skills, project management skills, contracting skills, and supervisory skills
Competent in preparing proposals, presentations, and in direct interaction with senior-level management
High degree of flexibility and creativity
QUALIFICATIONS
MINIMUM EDUCATION AND/OR EXPERIENCE:
Bachelors degree from four-year college or university in Information Resource Management, Business Computer Systems, Computer Science or management with five to seven years related experience, or equivalent combination of education and/or experience related to the discipline.
COMMUNICATION SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write complex reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
COMPUTER SKILLS:
Working knowledge of database, inventory, spreadsheet, and word processing software
ANALYSIS AND PROBLEM-SOLVING ABILITY:
Ability to solve complex practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time. The employee must occasionally lift and/or move up to 30 pounds.
WORK ENVIRONMENT:
Office environment .
DEGREES:
Bachelors Degree
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