Oversees the JEA residential and commercial customer billing experience. Provides leadership for the generation, printing, quality control and delivery of JEA customer bills and invoices. Manages the development and issuance of RFPs and manages vendor relationships. Manages the utility rates testing and validation processes.
- Responsible for managing the accuracy and timeliness of customer billing including credits and adjustments, exception conditions, and other billing issues.
- Assures continuous process improvement.
- Coordinates with other business units and process owners to ensure quality and accuracy of customer billing.
- Identify trends in billing exceptions through daily review of various reports, identifies processing errors, recommends remedies, and follows through to ensure correction.
- Remains abreast of billing trends within and outside of the utilities industry and champions the development, implementation, and adoption of billing products and services.
- Responsible for the printing and mailing of utility bills and letters in accordance with established schedules.
- Monitors vendor contracts to ensure delivery of services in accordance with the contract specifications and billing rendered.
- Assist in development of RFP, evaluating responses and will make recommendations to award contracts.
- Develops and manages a departmental financial plan. Maintains expenses within corporate budgetary targets.
- Administers collective bargaining agreements, identifies and reports implementation successes and deficiencies as they relate to process.
- Improves the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
- Plans, organizes, trains, coaches, manages and evaluates the performance of assigned staff, establishing performance requirements and personal development targets aligned with the JEA Scorecard and Strategic Initiatives, monitoring performance, and providing direction for performance improvement and development.
- Provides leadership and example in meeting JEAs safety and wellness goals.
- Performs other job-related duties as assigned.
Qualifications Education: A Bachelor's degree in Accounting, Finance, Business Administration or related field required; advanced degree preferred
AND
Experience : Five (5) years of progressively responsible experience in billing or customer service operations, including at least two (2) years of supervisory or management experience in these areas. Experience leading high-volume billing activities, managing multiple outsource service vendors, and working in the utility industry is preferred.
OR
An equivalent combination of education, experience and/or training.
The minimum salary for this position is $97,800 annually. Compensation will be determined based on education, licenses, certifications, skills, experience, and alignment with salaries for similar roles within the organization. License/Certifications/Registrations: A valid driver's license is required prior to employment and must be maintained during employment in this class.
PHYSICAL REQUIREMENTS:SittingUp to 8 hours per day
LiftingUp to 2 hours per day
WalkingUp to 5 hours per day
Up to 50 max. pounds
**StandingUp to 3 hours per day
PushingWill not generally apply
BendingUp to 3 hours per day
Up to 50 max. pounds
**SquattingUp to 2 hours per day
PullingWill not generally apply
StoopingUp to 2 hours per day
Up to 50 max. pounds
**ReachingUp to 2 hours per day
ClimbingUp to 1 hour per day
BalancingUp to 1 hour per day
StairsUp to 1 hour per day
TwistingUp to 1 hour per day
LadderWill not generally apply
CrawlingWill not generally apply
EquipmentWill not generally apply
KneelingWill not generally apply
OutdoorsWill not generally apply
TypingUp to 5 hours per day
Data Entry Up to 5 hours per day
Unusual hearing or vision demands:None
Other physical demands or notes:**JEA employees should not attempt to lift, pull or push a load in excess of 50lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.
