Strong hands-on experience with Cisco Meraki products, including dashboards, switches, and access points; Meraki certification preferred.
Excellent troubleshooting skills for diagnosing complex network issues.
Skilled in client interactions and communicating technical solutions clearly.
Ability to collaborate in a team-oriented environment, mentoring junior engineers.
Responsibilities
Provide advanced technical support for Meraki solutions, diagnosing and resolving network incidents.
Understand RF Optimization and 802.11 standards.
Act as an escalation point for complex Meraki-related issues, offering expert guidance to junior engineers.
Proactively engage with clients to maintain high satisfaction and ensure clear communication on issue resolutions.
Identify and implement improvements to client networks using Meraki's features for enhanced performance and reliability.
Maintain accurate records of client networks, configurations, and troubleshooting procedures.
Full Job Description
Key Responsibilities:
Advanced Meraki support: Provide technical support for Meraki solutions, diagnosing and resolving network incidents across client environments.
Understand RF Optimization and 802.11.
Collaborate with Tier 1 support: Act as an escalation point for complex Meraki-related issues, offering expert guidance to junior engineers.
Client engagement: Proactively engage with clients to maintain high satisfaction, ensuring clear communication on issue resolutions and network enhancements.
Network optimization: Identify and implement improvements to client networks using Meraki's features for enhanced performance and reliability.
Documentation: Maintain accurate records of client networks, configurations, and troubleshooting procedures.
Required Skills and Experience:
Meraki expertise: Strong hands-on experience with Cisco Meraki products, including dashboards, switches, and access points. Meraki certification preferred.
