Medical Equipment Operations Manager As Medical Equipment Operations Manager, you'll lead a growing service line-optimizing staffing and delivery processes, elevating quality, developing talent, and ensuring projects meet client requirements efficiently and consistently.
- Lead resource management for the Medical Equipment Planning service line-forecast staffing needs, balance utilization, and reallocate based on project demand.
- Oversee all active projects to ensure scope, schedule, budget, quality, and client requirements are met within company standards and policies.
- Track adherence to MEQ processes; refine and document delivery workflows and templates to drive consistency and efficiency.
- Develop training for planners and project coordinators; mentor staff on delivery methods, QA/QC, and client service.
- Assign work based on client needs, project type, workload, and staff capabilities; maintain clear communication across the team.
- Ensure compliance with routine administrative policies (timesheets, expense reports, POs); approve timesheets and expenses in line with allocations.
- Own service-line quality; review work products and implement corrective actions and lessons learned.
- Foster an engaged, collaborative culture; resolve disputes across teams and with other departments; drive process improvements to prevent recurrences.
- Recruit, select, and develop colleagues; set goals, conduct performance reviews, and provide salary/bonus recommendations.
- Partner with the CRM to develop and execute marketing plans; support client-care activities and new business development.
- Maintain relationships with key clients and ensure high satisfaction; represent SSR in industry organizations to elevate the firm's reputation.
- Prepare and deliver reports on performance statistics, pipeline, staffing, and utilization; support special projects and related duties.
Who We're Looking For Minimum Requirements: - Bachelor's degree AND eight years of applicable experience OR twelve years of direct experience in the healthcare arena and allied services
- Six years of experience specifically in project management
Preferred Qualifications: - Knowledge of Microsoft Office Suite and web browser applications; familiarity with industry-specific software.
- Understanding of engineering principles/methodologies, resource allocation, and project delivery in AE environments.
- Clear written communication and speech clarity; detail orientation with strong judgment, problem solving, and business acumen.
- Team-building, interpersonal, personnel management, leadership, and mentoring skills to develop high-performing teams.
What We Offer - 100% Employee-Owned - Ownership from day one with immediate ESOP vesting.
- Retirement Savings - 401(k) with immediate vesting and a generous company match.
- Health & Wellness - Medical, dental, and vision coverage, plus company-funded HSA contributions for HDHP plans.
- Company-Paid Protection - Life insurance, AD&D, and short and long term disability at no cost to you.
- Work-Life Balance - Flexible schedules, paid parental leave, generous PTO, and paid company holidays.
- Career Growth - Tuition reimbursement and ongoing professional development support.
This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.
Recruiters or staffing agencies: SSR is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to an SSR employee without 1) a current, fully executed agreement on file and 2) being assigned to the open position via HR
