Member Support Services Manager RN

This role is responsible for achieving ministry initiatives associated with Clinical Informatics as they relate to Patient, Colleague, and Physician experiences.  This includes physician satisfaction with ease of utilization of the Electronic Health Record, My Chart bedside activation, and Nurse Time in Chart.  This role will be the local data and improvement expert, and assist in the establishment and execution of goals, objectives, tactics, and outcome measures.

This position is accountable for creating a culture of exceptional patient, colleague, and physician experiences through meaningful education, strategic planning, implementation of patient- and colleague-centered programs, and leadership engagement.  Measures of success will include achievement of ministry Net Promoter Score, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, Physician Satisfaction Scores, My Chart Bedside Activation scores, and Colleague Engagement Scores.

 REQUIREMENTS

1. Bachelor's Degree in a related field is required.  Master’s degree is preferred.
2. Three (3) years of experience in an acute care health setting is required.  Active Registered Nurse (RN) licensure is required.
3. Results-oriented focus on continuous improvement of member experience scores is required.
4. Excellent written and verbal communication, including the ability to give concise, audience-appropriate, and engaging presentations is required.

5. Proficient in Word, PowerPoint, and Excel.
6. Ability to role model all aspects of the Trinity Health Culture Framework is required.
7. Working knowledge of survey collection, data analytics, and descriptive statistics is required.

8. Minimum of two (2) years’ experience utilizing an Electronic Health Record is required, EPIC preferred.

9. Ability to present data, initiatives, action plans, and strategy in a compelling manner. 

Pay Range ($101,004 – $151,528)