Integration Technical LeadWe are currently recruiting for a
Integration Technical Lead to support our
Member IT Services team.The successful candidate can work from our Toronto or Burlington offices.
Position OverviewThe Technical Lead, Integrations is a hands-on, customer-facing leader responsible for designing, delivering, and supporting secure, reliable integrations across Microsoft Dynamics 365, SAP, cloud platforms, EDI, Value-Added Networks (VANs) such as GHX, and third-party applications. The role works directly with customers, business teams, trading partners, and vendors to understand needs, recommend practical solutions, and lead delivery from discovery through implementation and support. Success requires initiative, attention to detail, strong problem-solving, sound technical judgement, and clear communication with technical and non-technical stakeholders.
Key Responsibilities- Lead the end-to-end design, development, testing, deployment, and support of integrations across Microsoft Dynamics 365, SAP, cloud services, business applications, and external partner systems.
- Build and support APIs, EDI, VAN, middleware, secure file-transfer, and flat-file integrations, including mappings, transformations, monitoring, and documentation.
- Translate business, data, security, and operational requirements into practical technical designs and specifications.
- Recommend solutions that balance security, reliability, scalability, maintainability, cost, and supportability.
- Establish integration standards and reusable patterns, review technical solutions, and ensure compliance with architecture, security, privacy, and operational requirements.
- Lead customer, vendor, and technical discussions; clarify requirements, challenge unnecessary complexity, and communicate recommendations, risks, and dependencies.
- Coordinate vendors, environments, testing, releases, cutover, and production stabilization, and maintain clear technical and support documentation.
- Monitor integration performance, troubleshoot complex issues, complete root-cause analysis, and implement lasting improvements to reliability and supportability.
- Integration solution design and delivery: Lead the hands-on design, development, testing, deployment, and documentation of integrations across Microsoft Dynamics 365, SAP, cloud services, APIs, middleware, EDI, VANs such as GHX, flat files, and third-party systems. Define interface requirements, mappings, secure transport, validation, acknowledgements, error handling, and support procedures. Recommend solutions that balance reliability, security, maintainability, performance, cost, and business value.
- Technical leadership and standards: Establish integration standards, reusable patterns, security controls, monitoring, versioning, and documentation practices. Lead technical reviews, identify risks and dependencies, and guide internal teams and delivery partners to ensure solutions align with enterprise architecture and operational needs.
- Operational reliability and problem resolution: Monitor integration health, troubleshoot cross-platform incidents, complete root-cause analysis, and implement lasting corrective actions. Improve monitoring, error handling, support procedures, and service resilience, and provide hands-on support during releases, upgrades, and production stabilization.
- Customer, vendor, and stakeholder partnership: Act as the primary customer-facing technical lead for assigned integration initiatives. Build trusted relationships, lead discovery and technical discussions, clarify requirements, present recommendations and risks in clear business language, and confirm alignment before delivery. Coordinate vendor development, customer testing, onboarding, cutover, and transition to support. Communicate proactively, manage expectations, lead technical escalations, and retain ownership through resolution and follow-up.
Qualifications and SkillsSkills and Competencies- Hands-on expertise designing, building, testing, and supporting integrations using APIs, web services, EDI, VANs, flat files, middleware, and data-integration technologies.
- Strong knowledge of EDI processing, trading-partner onboarding, mapping, acknowledgements, secure file transfer, and VAN services such as GHX.
- Working knowledge of Microsoft Dynamics 365, SAP, integration patterns, REST/SOAP services, JSON/XML, security, monitoring, error handling, and source control.
- Detail-oriented problem solver who takes initiative, exercises sound judgement, and drives work and issues to completion.
- Strong customer-facing communicator who builds trust, facilitates discovery and design discussions, listens actively, manages expectations, and explains technical options and risks in clear business language.
- Organized, collaborative, and service-oriented, with the ability to manage competing priorities, coordinate vendors and trading partners, maintain clear documentation, and remain appropriately firm on standards and commitments.
Education, Training, and ExperienceMandatory
- Post-secondary degree or diploma in computer science, information technology, engineering, or a related discipline, or an equivalent combination of education and experience.
- Seven or more years of progressive experience delivering enterprise integrations, including hands-on design, development, testing, deployment, and production support.
- Experience integrating Microsoft Dynamics 365, SAP, or comparable enterprise platforms with cloud, SaaS, EDI, VAN, flat-file, and third-party solutions.
- Customer-facing experience leading discovery and design discussions, presenting recommendations, managing expectations, communicating risks, and supporting testing, onboarding, cutover, and post-implementation support.
- Experience coordinating trading partners and third-party vendors, defining interface requirements, managing dependencies, and leading technical issues and escalations through resolution.
- Experience leading technical workstreams and solution reviews across internal and external delivery teams.
Preferred
- Experience with Azure Integration Services, Power Platform, Dynamics 365/Business Central integration capabilities, SAP Integration Suite, or comparable middleware and API-management platforms.
- Experience with GHX or a comparable healthcare EDI/VAN platform, including order, shipping, invoicing, and acknowledgement transactions.
- Relevant Microsoft, SAP, cloud, integration, architecture, EDI, or IT service management certification.
- Experience in a complex, regulated, healthcare, shared-services, procurement, supply-chain, or finance environment.
Travel- Ability to travel to Mohawk Medbuy offices if required.
As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources.
MMC is a Healthcare of Ontario Pension Plan (HOOPP) employer offering a comprehensive benefits package and flexible hybrid work options. The targeted salary range for this position is
$110,000-$129,000. This job posting is for a new vacancy.
Qualified candidates with a desire to join our innovative team are invited to submit their application in Dayforce.
At MMC, people remain at the center of our hiring process. We may use artificial intelligence (AI) tools to support certain aspects of recruitment, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are designed to assist our recruitment team and do not replace human judgment or decision-making. Every candidate is reviewed and evaluated by qualified individuals, and all hiring decisions involve meaningful human oversight. We take steps to help ensure our use of AI is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).
