Job DescriptionThe Member Engagement Coordinator leads the implementation, administration, and continuous improvement of Salesforce while supporting broader member engagement initiatives. This role establishes and maintains Salesforce processes, data standards, workflows, documentation, and training resources for internal teams and member organizations. The coordinator also provides technical, project, and administrative support to the Strategic Engagement Program Manager to ensure events, programs, and member-facing technology are delivered efficiently, professionally, and in alignment with organizational goals.
Note: There is one position available and the position will be filled at one of four job grade levels: Member Engagement Coordinator I, job grade 5; Member Engagement Coordinator II, job grade 6; Member Engagement Coordinator III, job grade 7; or Senior Member Engagement Coordinator, job grade 8. This decision will be based on the qualifications and experience of the candidate selected, and Tri-State business needs at the time of hire.
Tri-State recognizes the value of a highly-engaged and committed workforce and provides an excellent benefits program that includes:Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Tuition Reimbursement, Flexible Work Schedules including compressed work week and telecommuting opportunities to work remotely up to 40%, Life Insurance, 401K, Long Term Disability (LTD), Short Term Disability (STD), Employee Assistant Program (EAP) and Paid Leave Benefits.
Senior Member Engagement CoordinatorHiring Salary Range: $91,000-$114,000
Member Engagement Coordinator III Hiring Salary Range: $82,000-$102,000
Member Engagement Coordinator IIHiring Salary Range: $74,000-$91,000
Member Engagement Coordinator I Hiring Salary Range: $66,000-$81,000
Actual compensation offer to candidate may vary outside of the posted hiring salary range based upon work experience, education, and/or skill level.
ResponsibilitiesESSENTIAL FUNCTIONS AND RESPONSIBILITIES- Salesforce Implementation and Member Engagement Platform Administration: Lead the implementation, launch, administration, maintenance, and continuous improvement of Salesforce and related platforms. Coordinate requirements gathering, data standards, workflows, testing, issue tracking, user adoption, reporting, documentation, and collaboration with Information Technology, the Member Relations team, enterprise users, and other internal stakeholders.
- Lead the end-to-end configuration and launch of Salesforce to meet the cooperative's member engagement needs.
- Audit, clean, and migrate member data, and establish clear data integrity standards.
- Partner with the fellow Member Relations team members to design automated workflows, dashboards, and custom reports that track member engagement.
- Serve as the primary Salesforce technical contact for updates, troubleshooting, and optimization.
- Lead training and adoption sessions that enable the Member Relations team and corporate users to use Salesforce confidently and consistently. Create and maintain user guides, training materials, presentations, FAQs, and process documentation that promote Salesforce adoption, consistent processes, and effective use of member engagement data.
- Event Coordination Support: Support planning, logistics, registration, attendee communications, onsite activities, vendor coordination, and follow-up for Tri-State, member, and industry events.
- Budget and Invoice Tracking: Track budgets and support invoice processing, purchase requests, and reconciliation for events, sponsorships, donations, and engagement initiatives.
- Vendor and Contract Administration: Maintain vendor records, coordinate contract routing, track deadlines, and keep required documentation complete and organized.
- Sponsorship and Corporate Giving Support: Support sponsorship intake, contribution tracking, fulfillment, recognition deliverables, and documentation for corporate giving activities.
- Reporting and Measurement: Compile event metrics, engagement data, survey results, attendance, and sponsorship outcomes to support reporting and continuous improvement.
- Stakeholder Communications: Draft, coordinate, and distribute communications to internal teams, members, vendors, and external stakeholders.
- Process and Documentation Management: Maintain project plans, timelines, checklists, standard operating procedures, contact lists, and shared files to improve consistency and efficiency.
- Maintain regular, reliable, and predictable attendance and performance to support Tri-State's continuous electric service obligations.
- Work overtime outside normal business hours when required to support Tri-State's continuous electric service obligations.
OTHER DUTIES AND RESPONSIBILITIES - Perform other related duties as assigned
- Decision-Making: Makes timely, sound decisions, including when information is incomplete or deadlines are tight.
- Business Acumen: Understands the organization's operations and stays informed about relevant policies, practices, trends, technology, and information.
- Collaboration: Builds trust, finds common ground, and works constructively with colleagues and stakeholder groups to solve problems.
- Time Management: Uses time effectively, prioritizes high-impact work, and manages multiple activities.
- Functional and Technical Skills: Applies the knowledge and technical skills required to perform the role effectively.
- Results Orientation: Takes ownership, follows through on commitments, and consistently delivers results.
- Communication: Communicates clearly and professionally and builds effective working relationships.
QualificationsEducation and Training
- Bachelor's degree in business, marketing, communications, public relations, information systems, economics, finance, engineering, or a related discipline; or an equivalent combination of education and related experience.
Knowledge, Skills, and Ability:
- Knowledge of event, meeting, sponsorship, communication, member relations, and stakeholder engagement practices.
- Knowledge of Microsoft Office, Salesforce, registration platforms, survey tools, and related business applications.
- Knowledge of Salesforce implementation and maintenance, including requirements gathering, data quality, workflows, reporting, testing, documentation, training, and coordination with technical and business users.
- Strong organizational skills for managing multiple priorities, details, and deadlines.
- Proficiency with budgets, invoices, tracking spreadsheets, project plans, and administrative processes.
- Strong written and verbal communication skills for coordinating with internal teams, vendors, and external stakeholders.
- Strong attention to detail when maintaining records, reports, timelines, and documentation.
- Skill in creating clear Salesforce user guides, training materials, presentations, FAQs, and process resources for internal teams and member users.
- Ability to exercise professional judgment, provide responsive customer service, and represent the organization positively with members and partners.
Other:
- Willingness to travel as required. (Must possess a valid driver's license.)
- Must be able to demonstrate that he or she can perform all of the essential functions of the position, with or without accommodation.
