Job Summary
The Medicare Manager is responsible for leading the company’s Medicare sales and operations efforts, driving enrollment growth, ensuring compliance with CMS and carrier requirements, and developing a high-performing team. The role oversees Medicare agents, manages carrier relationships, analyzes performance metrics, and implements strategies to achieve organizational growth objectives while delivering an exceptional member experience.
Job Description
Essential Duties and Responsibilities
- Recruit, train, coach, and develop Medicare agents and support advisors.
- Establish, monitor, and manage individual and team performance goals.
- Drive Medicare enrollment growth through effective sales and operational strategies.
- Monitor sales activity, enrollment metrics, and pipeline performance.
- Ensure compliance with CMS regulations, carrier requirements, and internal policies.
- Conduct quality assurance reviews and address compliance concerns as needed.
- Serve as the primary point of contact for Medicare carrier partners.
- Communicate plan updates, enrollment information, and carrier initiatives to staff.
- Prepare and present reports on enrollment, retention, productivity, and growth metrics.
- Identify process improvements and implement operational efficiencies.
- Collaborate with leadership to develop and execute strategic growth initiatives.
- Maintain accurate records, reporting, and documentation related to Medicare operations.
Qualifications
- Bachelor’s degree
- 3+ years of Medicare sales, health insurance, or Medicare operations experience
- 2+ years of leadership or management experience
- Working knowledge of Medicare Advantage, Medicare Supplement, and Prescription Drug Plans
- Understanding of CMS regulations and Medicare compliance requirements
- Strong leadership, coaching, and team-development skills
- Excellent communication, organizational, and problem-solving abilities
- Proficiency in Microsoft Office and CRM systems
- Florida Health Insurance License
What AmeriLife Offers
A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.
