Behind every successful referral is a team helping patients get the care they need.
You'll do more than manage referrals. You'll oversee referral operations, telehealth and specialty care programs, develop strong supervisory teams, and improve how we coordinate care across our clinics. If you're a healthcare leader who is passionate about operational excellence, team development, and serving diverse communities, this is an opportunity to make a lasting impact.
Schedule:
Full-time, Monday - Friday, 8:00 A.M. - 5:00 P.M.
Salary:
$91,400 - $106,050 annually
Exceptional Benefits:
• Employer-paid health insurance (medical, dental & vision): 100% employee coverage and 80% dependent coverage
• 17 days of PTO, 11 paid holidays, and 8+ paid sick days (1 hour earned for every 30 hours worked)
• Retirement plan with a 6% employer match
What You'll Do:
• Lead and develop the Medical Referrals team, fostering a culture of accountability, collaboration, and exceptional patient service.
• Oversee referral and authorization processes to ensure timely access to specialty care and compliance with regulatory requirements.
• Monitor operational performance metrics and implement process improvements to enhance efficiency and patient outcomes.
• Support and expand telehealth and specialty care programs to improve access for patients across multiple service locations.
• Build strong relationships with providers, specialists, health plans, and community partners to ensure seamless care coordination.
What You'll Bring:
• 3+ years of experience managing healthcare referrals, specialty care coordination, or managed care processes in a healthcare setting utilizing an Electronic Health Record (EHR) system.
• 3+ years of supervisory or management experience, including responsibility for leading teams, coaching staff performance, and driving operational results. Experience overseeing supervisors and/or multiple locations is highly preferred.
• Demonstrated expertise navigating Medi-Cal, Medicare, managed care authorizations, payer requirements, HIPAA regulations, and healthcare quality standards.
• Proven track record of developing and implementing policies, workflows, process improvement, or quality initiatives that enhance efficiency, compliance, and patient access to care.
• Bachelor's degree in healthcare administration, public health, business administration, or a related field (or equivalent combination of education and experience).
Clinics located in Auburn, CA and Grass Valley, CA.
