Associate degree required; Bachelor's in Biomedical Engineering or related field preferred
5+ years of hands-on experience with medical or dental equipment
Prior experience mentoring or supervising technical staff
Strong troubleshooting skills across a range of clinical equipment
Excellent communication of complex technical information
Strong customer service and conflict-resolution skills
Proficiency in Microsoft Office and service documentation systems
Valid driver's license and willingness to travel regularly
Ability to manage multiple complex service cases independently
Responsibilities
Provide expert technical support for complex dental equipment issues
Serve as the primary escalation point for advanced technical cases
Install, inspect, test, and validate dental equipment at customer sites
Diagnose complex system failures and recommend solutions
Lead on-site service activities for installations and repairs
Supervise and mentor Medical Equipment Engineer I & II team members
Support onboarding and training of new engineers
Review service documentation for accuracy and compliance
Communicate clearly with customers, vendors, and stakeholders
Monitor service metrics such as resolution time and customer satisfaction
Collaborate with engineering and quality teams for feedback
Support internal process improvement initiatives
Travel regularly to client sites and lead complex service engagements
Ensure safe handling of equipment weighing up to 50 lbs
Benefits
Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Continuous training and professional development opportunities
Opportunities for career advancement and skill development
Full Job Description
Job Title: Medical Equipment Engineer III
Position Summary
The Medical Equipment Engineer III serves as a senior technical expert responsible for providing advanced-level installation, troubleshooting, maintenance, and repair of medical and dental equipment both remotely and on-site. This role requires expert technical knowledge, exceptional customer service skills, and the ability to lead and mentor junior engineering staff. The Engineer III acts as a technical escalation point, ensures service excellence, and supervises Medical Equipment Engineer I and II team members while contributing to continuous improvement initiatives and internal training.
Key Responsibilities
Provide expert-level technical support for complex dental equipment issues, both remotely and on-site
Serve as the primary escalation point for unresolved or advanced technical cases from Engineer I and II staff
Install, configure, inspect, test, and validate advanced dental equipment at customer sites
Diagnose complex system failures and recommend corrective actions and long-term solutions
Lead on-site service activities for critical installations, upgrades, retrofits, and major repairs
Supervise, mentor, and provide technical guidance to Medical Equipment Engineer I & II team members
Support onboarding and training of new engineers, including field shadowing and skills development
Review service documentation for accuracy, completeness, and compliance with company standards
Communicate clearly and professionally with customers, vendors, and internal stakeholders to resolve issues and manage expectations
Monitor and analyze service metrics such as resolution time, repeat service calls, and customer satisfaction
Collaborate with engineering, quality, and product teams to provide feedback on equipment performance and design improvements
Support internal process improvement initiatives and contribute to best-practice development
Travel regularly to client sites (average 2-7 days per assignment) and provide leadership during multi-day or complex service engagements
Ensure safe handling, transport, setup, and operation of equipment (up to 50 lbs)
Perform other duties as assigned by management
Supervisory Responsibilities
Directly supervises Medical Equipment Engineer I and II positions
Provides performance feedback, coaching, and technical development support
Assists management with workload planning, scheduling, and skills assessments
Required Qualifications
Associate degree required; Bachelor's degree in Biomedical Engineering, Electronics, or a related technical field preferred
5+ years of hands-on experience servicing medical or dental equipment, with demonstrated advanced troubleshooting expertise
Prior experience mentoring, leading, or supervising technical staff
Strong mechanical, electrical, and diagnostic skills across a broad range of clinical equipment
Proven ability to communicate complex technical information clearly to customers and internal teams
Excellent customer service, interpersonal, and conflict-resolution skills
Proficiency in Microsoft Office (Word, Excel, Outlook) and service documentation systems
Valid driver's license and ability to travel regularly
Ability to work independently, prioritize tasks, and manage multiple complex service cases
Must be able to kneel, bend, stand for extended periods, work in tight spaces, and lift up to 50 pounds
About The Dun & Bradstreet Corp
The Dun & Bradstreet Corporation is a company that provides commercial data, analytics, and insights for businesses. It is headquartered in Short Hills, a community in Millburn, New Jersey, U.S. The company offers a wide range of products and services for risk and finance, operations and supply, and sales and marketing professionals. Its database contains information on more than 360 million businesses worldwide. The company was founded in 1841 and is listed on the New York Stock Exchange (NYSE) under the ticker symbol DNB.
