Medical Communications Officer (Two Positions, Full-time Permanent)

Job Type

Two (2) full-time permanent positions

This posting is for an existing vacancy

Hours

1.00 FTE, Day, 11.25-hour shifts

Classification

MCOF

Department

Central Ambulance Communications Centre (CACC)

Salary

$39.6868 to $47.1615 per hour

Per CUPE LOCAL 822 Collective Agreement

Closing Date

Thursday, November 19, 2026

Description

Performing the responsibilities of a Medical Communications Officer requires a dynamic individual. Incumbents must use professionalism and interpersonal communication skills, and understand spatial concepts (e.g. reading maps, calculating times, distance and movement) to excel in a fast-paced and demanding environment.

Medical Communications Officers (also known as call takers and dispatchers) must have strong coping skills and be able to solve problems and work effectively both independently and as part of a team.

Processing 9-1-1 emergency and non-emergency requests for ambulance and fire services requires the ability to work rotating shifts in a 24/7 environment.

• 2 weeks paid vacation
• Healthcare of Ontario Pension Plan enrolment, one of Canada's largest defined benefit pension plans that includes inflation protections, survivor benefits, buyback options, and early retirement
• Desjardin Group Life Insurance coverage that includes basic life insurance, short/long-term disability coverage, and voluntary custom options
• Hospitals of Ontario Disability Income Plan coverage that includes short-term sick pay and long-term disability
• Green Shield Canada extended health benefits for single and family including dental services, prescription, health services, vision, hospital accommodation, etc.
• Relocation and accommodation packages and support
• Access to staff physiotherapy, onsite gym, Employee Assistance Program, staff wellness initiatives, an employee perks program, and much more!

Qualifications

• Secondary school graduation diploma or equivalent qualifications
• Valid standard first aid certificate and CPR certificate to level C issued by a training institute approved by the Director required
• Successfully complete a Restricted Radio Operator's Certification approved by the Director
• Upon hiring:
  • Must be willing to participate in or already have a comprehensive six-week entry-to-practice core training program in land ambulance dispatching
  • Successfully complete the Ministry of Health and Long-Term Care's Ambulance Communications Officer Certification examination
  • Successfully complete a local mentorship program
• Effective verbal and written communication skills
• Demonstrated effective critical thinking and decision-making skills
• Must have strong multi-tasking skills, the ability to maintain control under pressure, using professional judgement following Ministry of Health (MOH) policies and local procedures
• Knowledge of medical terminology an asset
• Knowledge of ambulance/fire service operations and other emergency service and communication center agencies an asset
• Keyboarding skills and ability to operate computerized telecommunications and information software
• Ability to work shift work including days, evenings, nights, weekends, and holidays
• Must be willing to participate in on-going training and learning developments as required for the position
• Reliable attendance record

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

Please prepare your application in accordance with the qualifications posted in the job advertisement. LWDH is a proud and active partner in the All Nations Health Partners Ontario Health Team, working collaboratively towards the development of a seamless, patient-centre healthcare system. Applications will be screened based on the posted qualifications.