Full Job Description
As the MedGroup Contact Center Manager, you will lead contact center operations across multiple service lines under the direction of the Assistant Director. You will provide leadership and operational oversight to ensure patients, providers, and internal stakeholders receive responsive, accurate, and high-quality service.
You will:
• Direct daily contact center operations to meet operational goals and established service standards.
• Monitor performance metrics and implement workflow improvements to enhance efficiency and service quality.
• Maintain an understanding of medical claims, including claim status, denials, adjustments, and member/provider inquiries
• Manage, coach, and develop supervisors and contact center teams.
• Promote a collaborative, service-focused work environment.
• Ensure compliance with organizational policies and regulatory requirements.
• Support continuous quality improvement initiatives.
Salary Range: $80,700 - $168,500/annually
