Position SummaryThis role is not eligible for immigration sponsorship
Role and ResponsibilitiesPosition SummaryThe RMA Material Handling Manager for the Networks business unit leads the day-to-day warehouse operations that support the receipt, inspection, disposition, and shipment of returned network equipment during construction, warranty, and post-warranty periods. This role is responsible for the physical and system handling of RMA (Return Material Authorization) freight - ensuring returned equipment is received accurately, inspected and dispositioned quickly, and that outbound shipments of spares, test devices, and repaired units move on schedule.
This is a hands-on, floor-facing managerial role. The team consists of Samsung employees and staff from our third-party logistics (3PL) warehouse partner. You will report to the Reverse Logistics Director.
Role & ResponsibilitiesYou will lead a team responsible for the following functions:
- Receiving & Inspection: Oversee receipt of returned equipment against open RMAs, verify quantities and condition, and log discrepancies (missing, damaged, or mismatched items).
- Disposition & Triage: Oversee the sorting of received equipment into repair, scrap, restock, or quarantine categories per established criteria, and ensure items are routed to the appropriate downstream channels (Repair vendor, HQ R&D, disposal).
- Inventory Accuracy: Maintain accurate spare parts and returned-equipment inventory through cycle counts, bin audits, and timely system (e.g., NERP, WM, current RMA applications) updates.
- Outbound Shipping: Coordinate and verify outbound shipments of spare parts, repaired units to the customers, and trial/test hardware.
- Dock & Workflow Management: Monitor work-in-process to ensure equipment is received, staged, and dispositioned within SLA
- Exception Handling: Investigate and resolve receiving exceptions (unauthorized returns, serial number mismatches, damaged returns) in collaboration with the warehouse team and customer.
- Metrics & Reporting: Track and report daily/weekly operational metrics (dock-to-stock time, TAT, inventory accuracy, backlog) to logistics management.
- Claims Documentation: Document and photograph lost or damaged equipment to support claims filed against freight carriers, customers, and the warehouse team.
As a manager, you will be expected to:
- Manage the overall activities of the RMA handling team:
- Monitor the work quality and accuracy of all RMA operations
- Prioritize tasks to meet urgent deadlines
- Escalate issues and bottlenecks to the RMA management immediately
- Ensure the team has the resources (staff, training, inventory, systems) required to consistently meet Service Level Agreements (e.g., same-day shipping, 24-hour disposition turnaround)
- Continuously improve RMA processes and workflows; update work instructions and SOPs accordingly
- Ensure all inventory and operational reports are accurate and delivered to stakeholders on time
- Collaborate with other teams (Hardware Services, 3PL, Quality) on cross-functional projects
- Support system needs related to the RMA and warehouse management systems (WMS), including data entry accuracy and issue escalation
Skills and QualificationsMinimum Qualifications:- 6+ years of related experience and a Bachelor's degree
- Ability to think critically, prioritize, and react quickly in a fast-paced, deadline-driven environment
- Strong attention to detail, particularly with inventory accuracy and equipment inspection
- Excellent written and verbal communication skills
- Strong Excel skills
Preferred Qualifications:- Knowledge of Network equipment and reverse logistics processes
- Prior experience using Samsung systems (Watch-Q, NERP, RMA tracking system etc.)
- Korean language skills are helpful for frequent interaction with HQ
Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.
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