Job DescriptionThe Senior Claim Manager leads a Direct Claims team responsible for handling complex claims and latent injury exposures, including asbestos, pollution, PFAS, talc, and other long-tail matters. This role is responsible for strategic leadership, operational excellence, financial oversight, and team development to ensure high-quality claim outcomes, regulatory compliance, and alignment with business objectives.
Key ResponsibilitiesLead and develop a high-performing team of claim professionals handling complex environmental, mass tort, asbestos, PFAS, and other long-tail liability claims.
- Provide strategic direction on claim resolution, including coverage analysis, liability assessment, litigation management, reserving, reinsurance reporting, and settlement strategies for high-severity exposures.
- Drive superior claim outcomes through sound financial stewardship, innovative disposition strategies, and a focus on timely, effective claim resolution.
- Oversee litigation and dispute resolution activities, including management of outside counsel, experts, consultants, and vendor partners.
- Monitor claim performance, reserving accuracy, operational metrics, and emerging trends to identify opportunities for improved results and organizational effectiveness.
- Partner with Legal, Actuarial, Reinsurance, Finance, and senior leadership to address complex claims and business issues.
- Prepare and present claim strategies, exposure assessments, and operational updates to senior leadership.
- Foster a culture of accountability, inclusion, continuous learning, and employee engagement through coaching, performance management, and talent development.
- Build technical capability and succession strength within the team through coaching, knowledge transfer, and development planning.
- Ensure compliance with claim handling standards, regulatory requirements, and organizational policies.
- Leverage data analytics, technology, and AI-enabled tools to enhance decision-making, operational efficiency, and claim outcomes.
- Identify emerging claim trends and communicate potential financial, operational, and reputational impacts to key stakeholders.
- Oversee third-party administrators and vendors to ensure contract compliance, service quality, and cost control.
- Occasional business travel may be required.
- Other responsibilities as assigned.
Qualifications: Education & Experience - 10+ years of relevant claims, insurance coverage, or reinsurance experience.
- Proven leadership experience managing teams and direct reports.
Technical & Functional Skills - Advanced expertise in environmental and mass tort claims, investigation, evaluation, negotiation, and settlement.
- Strong knowledge of insurance, coverage interpretation, and case law.
- Deep understanding of claims processes, systems, and regulatory requirements.
- Ability to analyze complex data, financial forecasts, and operational performance metrics.
- Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, as well as Microsoft Copilot and AI-enabled technologies, with demonstrated adaptability to new systems and tools.
Leadership Competencies - Strong leadership and people management skills, including coaching, mentoring, and team development.
- Ability to influence and communicate effectively with senior leaders and diverse stakeholders.
- Strategic thinker with the ability to translate complex issues into actionable solutions.
- Proven ability to drive results, improve processes, and manage competing priorities.
Work Environment & Technology - Company-provided technology includes laptop, monitors, headset, keyboard, and mouse.
- Remote employees receive monthly connectivity reimbursement.
- A dedicated, distraction-free workspace and reliable internet, with minimum speeds of 50 Mbps download and 5 Mbps upload, are required for remote work.
SkillsClaims Administration, Claims Review, Process Improvements, Regulatory Compliance, Reporting, Stakeholder Relationship Management
CompensationCompensation offered for this role is 134,000.00 - 209,750.00 annually and is based on experience and qualifications.
