Full Job Description
Ensemble is seeking a proactive, creative and relationship-driven Communication Manager to advance our communications program, strengthen media visibility and build the systems and relationships needed to scale results.
This role will lead proactive media relations, thought leadership support, awards, strategic amplification and communications measurement. The Communication Manager will deepen relationships with key healthcare and business reporters, industry advocates and other influential voices while building trusted internal partnerships that surface expertise, operational insights and timely story opportunities.
The ideal candidate is a strong writer, relationship builder and curious reporter at heart. This person follows the issues shaping healthcare, develops a deep understanding of how Ensemble operates, recognizes what is newsworthy and turns complex ideas into timely, relevant stories supported by evidence.
This is an individual contributor role reporting to the Director of Marketing Communication.
Key Responsibilities:
Media Relations + Relationship Development
Build and deepen trusted relationships with key healthcare, business and trade reporters, editors, industry advocates and other respected voices shaping healthcare and revenue cycle conversations.
Identify timely story opportunities and develop targeted pitches grounded in industry trends, Ensemble expertise, data and business priorities.
Manage proactive and reactive media outreach, including reporter research, interview coordination, follow-up and coverage tracking.
Maintain media lists, pitching calendars, relationship history and editorial opportunities to create a disciplined, repeatable media relations program.
Monitor media conversations and emerging issues to identify opportunities for Ensemble to contribute relevant expertise.
Thought Leadership + Executive Support
Monitor healthcare, financial, technology and revenue cycle trends to surface relevant media and thought leadership opportunities.
Build trusted relationships across the organization to understand how Ensemble operates, identify knowledgeable internal sources and uncover proof points, data and operational stories that support differentiated communications.
Prepare briefing materials, talking points, background research and anticipated questions for media interviews, podcasts and priority external opportunities.
Coordinate opportunities from preparation through follow-up, working closely with spokespeople, subject matter experts and internal partners so participants have the context, evidence and support needed to contribute effectively.
Partner with content and social teams to extend approved narratives and earned opportunities across appropriate channels.
Awards + Strategic Amplification
Manage awards and recognition opportunities, including identification, submission development, tracking and results.
Maintain a forward-looking awards and external opportunities calendar to improve planning and maximize relevant opportunities.
Identify opportunities to strategically amplify Ensemble's presence around priority industry events through earned media and thought leadership.
Partner across communications to extend high-value media coverage, awards and external opportunities across appropriate channels.
Measurement + Program Fundamentals
Establish consistent tracking across media relationships, outreach, response, coverage, awards and amplification to create a clear view of activity, conversion and program performance.
Measure agreed-upon communications KPIs and identify the topics, narratives, outlets and approaches driving meaningful results.
Translate performance data into actionable recommendations that improve future communications activity.
Maintain clear processes, calendars, templates and documentation that improve efficiency and make the communications program easier to scale.
Capture learnings and benchmarks to strengthen planning, prioritization and performance over time.
Qualifications:
5-7 years of experience in public relations, communications, journalism or a related field.
Strong media relations experience, including pitching, reporter research and relationship development.
Excellent writing and editing skills with the ability to translate complex topics into clear, compelling stories.
Demonstrated curiosity about news, trends and issues influencing healthcare and business.
Experience supporting executives or subject matter experts for media interviews and external opportunities.
Proactive, creative approach with the ability to identify opportunities and move work forward independently.
Strong relationship-building skills with internal and external stakeholders.
Strong organizational skills with the ability to manage competing priorities and deadlines.
Comfort using data and analytics to evaluate communications performance and inform recommendations.
Comfort using and learning Sprout Social, ACCESS Newswire and other press release distribution platforms, with the ability to manage workflows, support distribution and evaluate performance.
Demonstrated ability to use Microsoft Copilot to improve research, content development, workflow efficiency and output quality while applying sound editorial judgment.
Experience using or learning Canva to create or adapt professional communications assets is preferred.
Healthcare, healthcare technology or complex B2B experience preferred.
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
Minimum Education:
Bachelor's degree in communications, public relations, journalism, marketing or a related field, or equivalent experience.
Required Certifications:
HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire or other approved certifications
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