Market Sales Manager

102102

225 N Ella, Spokane, Washington 99212

TruGreen accepts applications on an ongoing basis.

Position Overview

Responsible for the development and performance of all sales activities within an assigned TruGreen branch, and oversees the performance of a defined market comprising of multiple locations and Branch Sales Managers. Staffs and leads a sales team to increase sales volume and maximize profit. Develops strategies and coaches Branch Sales Managers to expand customer base in the marketing area. Creates and grows the sales function in the market by leading and achieving business expectations through the appropriate management of sales resources.

Responsibilities

• Manages a team of sales managers and is responsible for their development, performance, and results.
• Develops market-level sales plans and forecasts. Ensures achievement of sales objectives is within designated budgets.
• Assists in the execution of marketing programs (door-to-door, direct mail, inside, outside) to ensure the profit, growth, and expansion of TruGreen's services. Shares local market knowledge and customer experiences with Marketing department.
• Compiles lists of prospective customers for use as sales leads, based on information from direct mail and other advertisements, community activities, trade shows and business seminars, and other resources. Assists in closing sales as needed.
• Works to resolve customer complaints regarding sales and service. Analyzes and distributes new sale cancellation requests in an attempt to retain customers.
• Plans and conducts on-going training for sales personnel in customer service skills, selling technique and safety policies and procedures.
• Determines work procedures, prepares work schedules, and expedites workflow. Tracks sales efficiencies of each salesperson.
• Develops, implements and maintains performance standards, measurements, and corrective devices through which approved plans and goals are accomplished within the sales organization.
• Ensures recruiting, interviewing and staffing of personnel are conducted to efficiently staff the sales function. Evaluates staff performance, makes salary recommendations and administers disciplinary actions consistent with company policy.

Competencies

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Develops Talent - Developing people to meet both their career goals and the organization's goals.
• Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Education and Experience Requirements

• Bachelor's degree or 2 - 3 years of related experience in the lawn/horticulture agronomic field required, or an equivalent combination of education and experience
• 2-4 years supervisory experience required
• 2-3 years outside sales experience required
• Certificates, licenses and registrations as required by federal and state law

Knowledge, Skills and Abilities

• Demonstrated knowledge of the organization, products, and/or services
• Strong understanding of customer and market dynamics and requirements
• Proven leadership and ability to drive sales teams
• Ability to manage managers
• Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, and volume
• Ability to write reports, business correspondence and procedure manuals; ability to effectively present information and respond to questions from groups of managers, specialists, customers and the general public
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit or stand
• Walk on uneven surfaces or climb stairs for extended periods of time
• Use hands and arms to handle, feel or reach
• Speak and hear
• Use vision abilities for close, distance, color, peripheral, depth and focus
• Lift up to 25 lbs independently

Occasionally required to:

• Lift or move up to 50 lbs with assistance
• Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Noise level - Low to moderate
• Adverse Conditions - Minimal

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

Pay Ranges
$65,979.00 - $109,965.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.