The Opportunity:As we expand our capacity to support more family caregivers at scale, we're growing the teams that support this work. We're looking for a high-agency operator to join us as a
Market Operations Manager supporting the launch and growth of the Phoenix market delivering care at home to some of the most at-need populations. Reporting to the Regional General Manager, you will not only lead the day to day operations for your market, but will align operations to ensure the care we deliver meets the quality targets our health plan partners hold us to. Highly cross-functional, you will partner with clinical teams, central operations, health plan strategy, product and people to continuously drive programmatic excellence.
A true player-coach, you are equally comfortable supporting a team and driving accountability as you are rolling up your sleeves. Data-driven and systems-minded, you are skilled at understanding the interdependencies that exist in complex healthcare delivery environments, and can identify and address the root cause for any discrepancies. Well versed in quality metrics, you are able to connect the dots between the care we provide and the value we deliver to our health plan partners.
If you have a passion for identifying solutions and optimizing how the work is done, find energy working across diverse teams that are working toward a common goal, and are excited by the opportunity to build the playbook in a growing market, all while transforming care at home for vulnerable populations, we'd love to hear from you!
This is a
Full-Time in-office opportunity based in Phoenix, AZ
What you'll work on:- Own market strategy & execution: Drive performance across Arizona operations, serving as the single point of accountability for strategic priorities and regional outcomes.
- Lead day-to-day operations: Direct care delivery, scheduling, and service execution while maintaining exceptionally high standards for patient and family experience.
- Meet and exceed operational performance metrics: Ensure conversion pipelines, workforce retention and engagement, regulatory and care plan compliance, and overall member experience scores are at or exceeding organizational standards.
- Hit health plan quality benchmarks: Align operations with payor contractual requirements and quality expectations, including meeting member engagement benchmarks and driving care delivery that meets high-value HEDIS metric goals.
- Build and empower high-performing teams: Coach frontline staff, fostering accountability, continuous growth, and operational rigor with empathy.
- Diagnose and resolve performance gaps: Pair ground-level observations with data-driven insights to pinpoint root causes, prioritize issues, and execute solutions - connecting the day to day operations with the overall economic health of the market
- Establish scalable operational playbooks: As one of the founding market team member develop and iterate upon playbooks that can expand across the organization; institute predictable operating cadences, reporting mechanisms, and standardized processes that ensure consistent execution
- Ensure cross-functional alignment: Partner closely with Clinical Leadership, Health Plan Strategy, and HQ platform functions (Analytics, Product, Compliance, HR) to fulfill payor commitments seamlessly.
- Champion operational excellence: Identify broken workflows and recurring operational friction early, replacing them with reliable, scalable systems.
- Run the business 'by the numbers': Use data-driven insights to refine strategies, optimize processes, guide incentives, and unlock growth.
What you'll have:- 5+ years of operational leadership experience scaling initiatives in high-growth healthcare settings; with experience in a regional/market scoped role. Significant preference for direct home health experience.
- Demonstrated success leading customer/patient facing teams, balancing empathetic leadership with uncompromising standards.
- Solid understanding of home care operations and compliance, healthcare quality metrics, including HEDIS, alongside operational levers required to move them.
- Proven history of uncovering performance gaps, pinpointing root causes, and implementing scalable solutions from concept to execution.
- Data-driven approach to decision-making, process optimization, and team guidance.
- Understanding of key financial drivers such as unit economics, budgets, and margin optimization; direct P&L exposure preferred.
- Exceptional communication skills with an ability to align cross-functional teams, clinical leads, field staff, and executive stakeholders.
- Low ego, high emotional intelligence, and a deep commitment to transforming care for vulnerable populations.
- Based in or open to permanent relocation to Phoenix, AZ.
- Prior experience navigating Medicaid or D-SNP programs is a plus.
Benefits:- Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work.
- Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance.
- Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
- Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
- Paid parental leave to support your growing family. We provide up to 10 weeks of paid parental leave based on tenure, so you can focus on bonding and adjusting to life as your family grows.
