ABOUT THE ROLE

As Daymark's Market Operations Leader in California, you will lead and scale a cross-functional clinical and operational team, drive performance improvements, and serve as the regional leader bridging strategy and execution. In partnership with our Market Medical Director, you will strive to grow the California market while ensuring that every patient is engaged, supported, and guided with compassion and excellence. Success in this role means establishing operational capabilities, shaping local partnerships, and positioning operations as a benchmark in efficiency and impact for additional markets to follow.

WHAT YOU'LL DO

You will be responsible for leading Daymark's California market, ensuring patients receive exceptional, whole-person care while driving operational excellence, growth, and partnership development. You will work in close dyad partnership with the Market Medical Director, combining clinical and operational leadership to deliver on our mission.

• Market Leadership:
  • Build and scale Daymark's care delivery footprint regionally, delivering measurable improvements in patient enrollment, clinical outcomes, and patient experience. Institutionalize operational excellence through standardized processes, a culture of accountability, and data-driven decision-making.
• Team Leadership:
  • Lead recruitment and onboarding for key clinical and operational roles across the region, developing a mature, high-impact team capable of leading independently.
  • Collaborate across Daymark departments (clinical, finance, marketing, product) to integrate California efforts with national strategy.
• Operational Excellence:
  • Partner closely with the Market Medical Director to align clinical and operational priorities, ensuring patients receive seamless, coordinated care.
  • Lead California to consistently exceed Daymark KPIs for patient enrollment, clinical outcomes, and patient experience
• Partnerships & Market Growth:
  • Build deep relationships with senior leaders of provider and health plan partners to strengthen our networks in California. Ensure seamless, integrated patient care across all stakeholders, and grow our business in California.

WHAT WE ARE LOOKING FOR

• 10+ years in operations leadership. Experience owning KPIs health operations preferred, and experience with multi-site operations or value based care models is a strong plus.
• Dyad Leadership Experience Demonstrated ability to partner closely with clinical leaders (e.g., Medical Directors, Chief Medical Officers, Providers) to align operational and clinical strategies in service of patient outcomes.
• Deep commitment to delivering exceptional quality of care and support for patients and families, with an understanding of complex care models strongly valued.
• People leader and culture champion with strong management experience and the ability to develop a high performing staff from diverse clinical and operational backgrounds.
• Data-driven mindset with a bias to action, and proven experience leveraging metrics to drive performance, make decisions, and communicate progress.

Additional Information

This role will be in person based out of our Los Angeles office.

The total compensation for this role is expected to be in the range of $200,000 to $250,000 annually, depending on experience.