The Market Operations Director is a good fit for a candidate who has previously managed multi-site operations, enjoys working with people, is highly organized and detail-oriented, maintains calm and poise in a fast-paced environment, and is mission-driven to support local leadership to help young children with autism spectrum disorder.
Specific responsibilities would include the following:
Financial Oversight- Manage the financial performance of a designated territory of Soar centers, including P&L and 4-Wall EBITDA.
- Monitor and drive KPIs such as quality, teammate belonging, RBT hours and efficiency and other key operational metrics.
- Analyze financial data to identify trends, opportunities, and areas for improvement.
- Partner with shared services departments to create and execute plans related to admissions, hiring, and client/staff schedules that align with company goals.
Operational Leadership- Directly oversee Center Operations Directors, Market Operations Specialists and Scheduling Manager, providing guidance, coaching, and support to ensure operational excellence across centers.
- Conduct regular site visits and oversee monthly Strategic Operations Analysis Review meetings to ensure centers are running smoothly and in alignment with company standards
- Support team efforts to maintain compliance with internal policies and external regulations.
- Collaborate with clinical leadership to ensure operational decisions align with therapeutic goals.
Team and Culture Development- Foster a positive team culture that prioritizes staff engagement and client satisfaction.
- Conduct regular check-ins with leadership teams to address challenges, celebrate successes, and stay aligned on priorities.
- Support hiring, onboarding, and training efforts for key operational roles in the region.
Strategic Growth and Problem-Solving- Work closely with executive and local leadership teams to develop and execute strategies that ensure the territory's growth and success.
- Proactively identify and solve challenges that arise in operations, financials, or team dynamics.
- Ensure alignment of regional operations with Soar Autism Center's mission, values, and vision.
Qualifications- Proven experience in multi-site operations management, preferably in a healthcare or therapeutic setting.
- Strong understanding of financial metrics, including P&L management and operational KPIs.
- Exceptional leadership and team management skills, with a track record of building and maintaining strong teams.
- Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.
- Highly organized and detail-oriented, with the ability to balance multiple priorities in a fast-paced environment.
- Bachelor's degree in Business Administration, Healthcare Management, or a related field.
What We Offer- Starting base salary of $110,000.00 - $120,000.00/year with annual bonus potential of up to $48,000 based on market, center, and individual performance.
- Comprehensive health benefits, including medical, dental, and vision plans
- Student loan repayment and tuition reimbursement benefits
- Priority access for in-network mental health support through our partnership with Sol Mental Health
- Tons of support from our multidisciplinary team
- Direct exposure to senior leaders and multi-site operators
- A collaborative, high-accountability environment where strong performers grow quickly
- The chance to build something meaningful-while building your career
Interested candidates should submit their resume and a brief cover letter explaining their interest in the role.
