10+ years in senior leadership managing healthcare clinical operations
Experience with value-based care
Experience with in-home models of care
Proven ability to lead and develop high-performing teams
Medical group experience preferred; renal experience a plus
Must reside within the geographic market
Responsibilities
Oversee market management responsibilities to ensure clinical and operational excellence
Partner with senior leadership to set priorities and performance targets
Supervise and support Care Navigators, Social Workers, and Renal Care Managers
Lead and mentor a high-performing team, fostering accountability and collaboration
Manage workforce planning, staffing, and budgeting to meet business needs
Identify opportunities to enhance efficiency and patient satisfaction
Build relationships with local providers and community partners
Ensure adherence to corporate standards across various domains
Collaborate on performance improvement activities and monitor outcomes using KPIs
Benefits
Competitive medical, dental, and vision plans
Paid parental leave
Access to free wellness and personal development courses
401k plan with company matching
Paid holidays and unlimited PTO
Full Job Description
Job Description
The Market Operations Director plays a critical leadership role in driving operational excellence and performance across the market. This position is responsible for overseeing all aspects of market operations, ensuring that care teams are supported, efficient, and aligned with Duo Health's mission to improve patient outcomes.
The Market Operations Director serves as a strategic partner and member of the senior leadership team, guiding local operations, managing clinical and non-clinical teams, and executing initiatives that enhance quality, efficiency, and patient outcomes. This role requires a hands-on, solutions-oriented leader who thrives in a dynamic environment and is passionate about building high-performing teams that deliver exceptional care.
Duties and Responsibilities
Oversee significant share of market management responsibilities across the market, ensuring clinical and operational excellence.
Partner with senior leadership to define priorities, set performance targets, and drive progress toward organizational goals.
Provide day-to-day supervision and support to Care Navigators, Social Workers and Renal Care Managers. Provides support to Advanced Practice Providers as directed by the Market President.
Lead, mentor, and coach a high-performing team while fostering a culture of accountability, collaboration, and continuous growth.
Manage workforce planning, staffing, and budgeting to align resources with business needs and performance objectives.
Identify and execute opportunities to enhance efficiency, care quality, and patient satisfaction within the market.
Build and maintain strong relationships with local providers and community partners
Ensure tight adherence to corporate standards (clinical, operational, financial, brand and experience)
Collaborate with corporate leadership on performance improvement activities: medical expense, engagement, BOI, patient and care team experience
Develop and leverage KPIs and market dashboards to monitor outcomes, identify trends, and guide decision-making
Requirements
Must live within geographic market
Ability to travel (driving within local market) up to 50% of the time
10+ years in senior leadership managing health care clinical operations in a market
Experience with value-based care
Experience with in-home models of care
Experience leading, mentoring, and developing high-performing teams
Medical group experience preferred; renal experience preferred, but not necessary
Working for Duo
Competitive medical, dental and vision plans
Paid parental leave
Access to free wellness & personal development courses
