We're looking for a Manufacturing Solutions Engineer to join our team:You'll help manufacturers implement L2L, build adoption, and improve operational performance. Working with frontline teams and business leaders, you'll combine manufacturing knowledge with practical coaching to help customers get lasting value from the platform.
This role requires 35% travel. Here's how you can drive action that matters.
Top Three Outcomes: - Deliver successful implementations: Guide customers from kickoff through go-live, meeting agreed timelines and adoption goals.
- Improve customer performance: Help customers apply L2L to operational challenges and measure progress against their business goals.
- Support retention and growth: Partner with Customer Success to strengthen customer relationships, address risks, and identify opportunities to expand L2L's impact.
What You'll Do:- Lead customer implementations, including discovery, planning, training, and go-live.
- Work with customers to define goals, milestones, and measures of success.
- Provide ongoing coaching to incorporate L2L into daily workflows and continuous improvement practices.
- Facilitate customer working sessions, kaizens, and onsite engagements.
- Use adoption and operational data to identify gaps and recommend improvements.
- Build relationships across frontline teams, plant leadership, and technical stakeholders.
- Partner with Customer Success on account planning, customer reviews, and expansion opportunities.
- Collaborate with internal teams to resolve issues and bring customer feedback into product and service improvements.
What We're Looking For:- Manufacturing experience is a must, specifically with the ability to understand manufacturing KPIs, pain points, and digital transformation initiatives
- Ability to articulate how L2L drives measurable improvements in plant-floor performance
- Experience leading implementations, improvement projects, or technology adoption.
- Ability to translate customer goals into practical plans and measurable results.
- Strong facilitation, training, and project management skills.
- Comfort working with both frontline employees and senior leaders.
- Ability to manage multiple customer priorities and follow through on commitments.
- Willingness to travel to global customer sites.
- Experience with manufacturing software, B2B SaaS, Lean, or kaizen facilitation is a plus.
Preferred locations:L2L practices a remote-first approach while offering office space in Burlington, MA. Due to the collaborative nature of this role with our European customers, we are looking for someone who lives in Mountain, Central, or Eastern US time zones.
