Job Description:
Responsibilities include: Leadership Lead a growing portfolio with customers and manage delivery of subscription consulting services Drive team and individual performance to achieve Target and Stretch Goals against a Balanced Performance Scorecard Hire, develop and manage a team of new and experienced resources to fulfill objectives Provide coaching, mentorship to new employees and assist in career growth and development Build teams expertise and confidence to delivery work, assess performance, and provide prompt and assertive feedback Conduct regular 1:1 meetings with direct reports and matrix-assigned reports Handle day-to-day administrative tasks including time approvals, vacation, expense reports, etc.
Create and execute new programs, processes, and initiatives Prepare and communicate quarterly check-ins and annual performance reviews for direct reports Work alongside Senior Leadership in building out the Delivery Practice in North America Work with sales teams and assist in securing new sales and renewal of subscriptions Delivery of Services Responsible for adhering to highest quality standards and performance metrics for delivery Increase the value of the NetSuite application for Customers Follow and promote methodologies for delivery of services Responsible for a portfolio of customers subscribed to Services to ensure quality and responsiveness for Reviews and Case Work using a team of global resources Coordinate the intake of new customers via the Suite Review methodology Work with other NetSuite Sales, Support, Delivery, and Product organizations to ensure effective overall customer experiences Achieve team Utilization and Renewal targets for Service so Become trusted adviser to the Customer through initial intake process and throughout their engagement Ensure High Customer Satisfaction and Reference ability Display and mentor strong customer relationship skills needed in delivery of a subscription service Team with Directors, Account Management and Client Management teams to promote user adoption and effective use of NetSuite Monitor and follow up on customer satisfaction feedback as it relates to surveys or escalations Preferred Qualifications/Skills include:8+ years of experience in ERP consulting, preferably in High Tech Services, AMP, or Software processes and applications. Proven solution leadership and staff management experience. Experience implementing ERP Financials packaged application solutions Demonstrated experience in translating customer business requirements into workable software solutions Exceptional verbal and written communication skills Strong experience in Change Management and Business Process Mapping Excellent client management skills and the ability to work with customers to achieve their business goals Global Delivery experience
Working Place:
Charleston, West Virginia, United States
Company :
Vets Hired
