Manager

M A N A G E R

$80,000 - $110,000 annual salary

This position reports in person daily to our main location in Rocky Mount, VA.

Your New Role:

In your new position as one of our MANAGERS, you'll lead and coach your team, oversee daily operations, and maintain high standards of customer service. You'll coordinate schedules, delegate tasks, manage resources and budgets, and set clear performance goals while holding team members accountable and supporting their development. You'll also resolve escalated customer concerns, improve processes, ensure compliance with company policies and applicable regulations, and use technology and performance reports to track results and collaborate across departments. You'll thrive within our family-owned company as you work alongside a supportive team, help others grow, and make a meaningful difference through your leadership and commitment to service.

MEASURES OF SUCCESS:

Success in this role means consistently meeting actual-to-budget and actual-to-forecast goals, achieving required production levels, maintaining labor below 10% and materials below budget, in addition to achieving targeted gross margins on installations. Success also includes, meeting installation KPIs, keeping callbacks at 3% or less and total callbacks including warranties at 5% or less, maintaining zero customer concerns, supporting low team turnover, and achieving 100% customer satisfaction.

Day-to-Day Responsibilities:

• Demonstrate strong leadership and guidance skills to effectively manage multiple team members, cultivating a positive and productive work environment.
• Utilize experience in mentoring and coaching team members to enhance their skills and performance, conducting regular performance evaluations, and offering constructive feedback.
• Exhibit proficiency in general technology aptitude, including familiarity with Office 365 and standard programs such as Word and Excel, to facilitate efficient workflow and task management.
• Ensure smooth day-to-day operations through effective organizational skills, including task delegation, scheduling, and adherence to company policies and procedures.
• Uphold high standards of customer service, leveraging both leadership and technology skills to resolve escalated customer issues and inquiries promptly and professionally.
• Set clear performance goals and objectives for the team, utilizing leadership and management experience to track progress and implement corrective action as necessary.

• Manage resources effectively, including staffing levels, budget allocation, and equipment/materials procurement, to optimize productivity and efficiency.
• Identify opportunities for process improvement and leverage technology aptitude to implement initiatives aimed at streamlining operations, increasing efficiency, and enhancing customer satisfaction.
• Maintain open and transparent communication channels with team members, upper management, and other departments, fostering alignment and collaboration across the organization.
• Ensure compliance with relevant regulations and standards, utilizing organizational skills to stay updated on health and safety protocols, data protection laws, and industry regulations.
• Prepare regular reports and presentations on team performance, operational metrics, and key performance indicators (KPIs), demonstrating both technological proficiency and organizational ability for management review and decision-making.

Voted Best of Roanoke 2026 Platinum Winner in Plumbing, HVAC, and Electrical Services.

WE BELIEVE IN TAKING CARE OF OUR TEAM

• 90% Company-Paid Health Insurance
• Optional Dental and Vision Insurance
• Company-Funded Life and AD&D Insurance
• 401(k) with Company Match
• Paid Holidays and Paid Time Off
• Paid Training and Ongoing Development

• Career Growth and Promotion Opportunities
• Tuition Reimbursement (role dependent)
• Employee Discounts
• Volunteer Opportunities
• Daily Hot Breakfast Provided
• Supportive, Family-Oriented Team Culture

• 3 years of team member management of at least 4 people - REQUIRED
• Trades experience preferred
• 3 years of customer service experience
• Proficient with Office 360, Technology, and standard programs such as Word, Excel, etc.
• Effective and professional communication skills
• Work references from past supervisors, managers, and co-workers
• Clean driving record - no more than 1 moving violation in 3 years (no reckless/DUI)
• Clean background check and acceptable work/character references