This role requires a minimum of 40% on-site presence. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a temporary or permanent basis.
Job posting ID: 9455
Employment status: Regular full-time
Salary/Rate of pay: $114,800 - $135,100
Application deadline: 2026-11-20
- This external job posting may close earlier than the advertised deadline. We encourage you to apply as soon as possible.
- We recommend you save a copy of the job posting for reference throughout the recruitment process.
Application requirements:- Your up-to-date resume.
- Job specific cover letter.
Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.About the roleCanadian Blood Services is looking for a
Regular full-time Manager, Volunteer Strategy and Engagement to join our dynamic
Support and Operations team in our
Donor Engagement and Corporate Reputation division.
In this role, you will strengthen the current volunteer program while leading its evolution through a nationally consistent approach to volunteer engagement. You will connect organizational priorities with meaningful volunteer experiences, working across regions and functions to guide the full volunteer lifecycle, strengthen policies and practices, and use data and feedback to improve outcomes. As a people leader, you will lead, coach, and develop a geographically dispersed team, creating clarity, accountability, and an inclusive environment where people can succeed. This role will suit a collaborative, strategic leader who enjoys building partnerships, leading change, and turning complex needs into practical solutions.
Formula for success- Drawing on your volunteer engagement expertise, you will develop and continually refine a national strategy and governance framework that supports donor experience, operational excellence, and network growth.
- Using your knowledge of the volunteer lifecycle, you will establish consistent approaches to recruitment, onboarding, training, engagement, recognition, performance, retention, screening, and risk management.
- Through inclusive people leadership, you will coach and develop a geographically dispersed team, build shared accountability, and create an engaged and collaborative working environment.
- With your ability to influence and build relationships, you will bring together operational teams, support functions, volunteers, and external partners to advance coordinated national priorities.
- Applying strong analytical and program management skills, you will define performance measures, interpret data and feedback, and translate insights into sustainable program improvements.
- By providing governance for volunteer management systems, learning standards, and data requirements, you will support consistent practices, informed decisions, and alignment with digital modernization initiatives.
Desired education and skills- Post-secondary education in a relevant field (e.g., Volunteer Resources, Non-Profit Management, Business Administration, Human Resources, Leadership, or Social Sciences). An equivalent combination of education, training and experience may be considered.
- CVA certification or other volunteer management-related credentials are considered an asset.
- Proven leadership experience, including managing a geographically dispersed team.
- Strong managerial, communication, and people-leadership skills required to operate successfully in a complex organization.
- Strong program and project management skills, including planning, prioritization, and execution in a multi-stakeholder environment.
- Experience managing substantial budgets, aligning resources with priorities, and maintaining financial accountability is required.
- Demonstrated involvement in the volunteerism profession and a commitment to advancing volunteer engagement practices.
- Demonstrated ability to develop, implement, and evolve national strategies, frameworks, policies, and governance structures.
- Strong understanding of volunteer management systems (e.g., Better Impact) and the ability to provide governance direction on data standards, system design, and reporting requirements.
- Basic knowledge of labour relations principles.
What we offer you- 4 weeks' vacation.
- Annual performance award up to 10%.
- Comprehensive group health, dental and vision benefits for you and your family.
- Defined benefit pension plan.
- Employee discounts, wellness program, professional resources.
What you can expect- This role requires a minimum of 40% on-site presence. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a temporary or permanent basis.
- You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.
- You may be expected to travel occasionally for this role, and as required.
If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.
Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada's population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
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