Job Summary
Passionate about combining cutting-edge technology with profound purpose? As a Manager, UX Design Operations you'll help deliver the user-friendly solutions that give people with diabetes their freedom back, all while advancing your career in a supportive, mission-led organization.
Responsibilities- Lead and develop a team of UX designers and researchers supporting the Omnipod 5 sustaining portfolio.
- Own and continuously improve the UX operating model for the Omnipod 5 sustaining business.
- Establish scalable processes for UX intake, prioritization, resource allocation, capacity planning, and roadmap alignment.
- Develop and maintain operational frameworks that increase delivery predictability and team effectiveness.
- Drive standardization of UX workflows, tools, templates, documentation, and governance.
- Create and manage UX performance metrics and dashboards that demonstrate operational health and business impact.
- Lead continuous improvement initiatives to reduce inefficiencies, rework, and delivery bottlenecks.
- Partner with Product Management and Engineering leadership to align UX work with business priorities and release plans.
- Manage UX capacity forecasting, quarterly planning, and portfolio prioritization activities.
- Facilitate planning discussions to balance customer needs, business value, technical constraints, and regulatory commitments.
- Provide visibility into UX resource allocation, dependencies, risks, and delivery forecasts.
- Establish governance mechanisms that enable informed decision-making and prioritization.
- Define and evolve effective engagement models between UX and its cross-functional partners.
- Ensure UX processes and deliverables support medical device quality system requirements.
- Partner with Quality and Regulatory Affairs teams to maintain necessary usability, human factors, and design documentation.
Required Qualifications- Bachelor's degree in Human Factors, Human-Computer Interaction, Design, Psychology, Engineering, Business, or related field.
- 8+ years of experience in UX Design, UX Research, Service Design, Design Operations, or related disciplines.
- 3+ years of people leadership experience managing UX teams.
- Experience building or scaling Design Operations practices.
- Proven success leading cross-functional initiatives within complex organizations.
- Strong understanding of UX methodologies, research practices, design systems, accessibility, and customer-centered design.
- Demonstrated expertise with resource planning, prioritization, operational management, and process improvement.
Preferred- Experience in healthcare, medical devices, digital health, or other regulated industries.
- Experience supporting sustaining or post-market product development.
- Experience implementing UX metrics and operational performance measurement frameworks.
This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office. #LI-HybridAdditional Information:
Compensation & Benefits:For U.S.-based positions only, the annual base salary range for this role is $144,500.00 - $216,800.00This position may also be eligible for incentive compensation.We offer a comprehensive benefits package, including:• Medical, dental, and vision insurance• 401(k) with company match• Paid time off (PTO)• And additional employee wellness programsApplication Details:This job posting will remain open until the position is filled.To apply, please visit the Insulet Careers site and submit your application online.Actual pay depends on skills, experience, and education.
