Magna

Manager, User Experience

Magna$90K *
Novi, MI 48375In-Person
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience managing a Deskside Support team or comparable IT technicians
  • Strong technical knowledge of desktop hardware, operating systems, and software applications
  • Demonstrated ability to deliver excellent customer service
  • Proven leadership skills

Responsibilities

  • Manage and support a team of Deskside Support technicians
  • Diagnose and resolve hardware, software, and connectivity issues for end-users
  • Ensure incident resolution aligns with defined SLAs
  • Monitor team performance and identify improvement areas
  • Drive continuous enhancements of support processes and tools
  • Foster relationships with stakeholders including end-users and other IT teams
  • Provide regular performance reports and KPIs to management

Benefits

  • Dynamic and engaging work environment
  • Strong investment in employee development and support
  • Diverse responsibilities and opportunities for career growth
  • Discussion of benefits during the recruitment process
Full Job Description
Job Responsibilities:

  • Salary: Starting at $90,000 USD
  • Immediate, Open position


We are seeking an experienced and highly motivated Manager to lead our team of IT professionals responsible for providing technical support to our employees. The ideal candidate will be responsible for all IT operations at a site, supporting users and overseeing the daily operations of the Deskside Support team, and ensuring that all incidents and requests are managed effectively and in a timely manner. The Manager will also be responsible for driving continuous improvement of our support processes and user experience. The Manager is responsible for applying global Customer services standards to the region and is part of the Global Customer services team.

Your Responsibilities
  • Manage a team of Deskside Support technicians, providing guidance and support as required
  • Provide technical support to end-users, diagnosing and resolving hardware, software, and connectivity issues
  • Ensure that all incidents and requests are resolved in accordance with defined SLAs
  • Monitor team performance and identify areas for improvement
  • Drive continuous improvement of support processes, tools, and techniques
  • Develop and maintain excellent relationships with all stakeholders, including end-users, management, and other IT teams
  • Provide regular reports on team performance and KPIs
  • Ensure that team members are trained and equipped to deliver a high standard of support
  • Develop and maintain documentation related to support processes, tools, and techniques
  • Participate in the development of IT strategies and roadmaps
  • Serve as IT point of contact and participate in evaluation and recommendation of any new IT assets for the site
  • Serve as liaison and oversight for any outsourced IT service that is provided by global IT and has been approved by Divisional IT Management
  • Advise on the budget for their area of responsibility


Who we are looking for
  • At least 5 years of experience in a similar role with a team of Deskside Support technicians or other IT area technicians
  • Strong technical knowledge of desktop hardware, operating systems, and software applications
  • Proven track record in delivering high-quality customer service
  • Strong leadership skills


Your preferred qualifications
  • Knowledge of ITIL and IT service management processes is a plus


What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

In addition, we offer you the following site benefits:

An overview of our benefits will be discussed during the recruitment process.

Awareness. Unity. Empowerment.

About Magna

Magna Careers

Join Magna’s dynamic team of professionals and be part of a company that’s leading the way in automotive innovation. At Magna, we offer unparalleled job opportunities in an environment that values diversity, leadership, and growth. Work You’ll Do At Magna, we are committed to fostering an inclusive culture where every team member is empowered to contribute, innovate, and excel. We believe that diverse perspectives lead to groundbreaking ideas and better decisions. Joining our team means you’ll work alongside some of the industry’s most talented professionals, using state-of-the-art technology to create revolutionary automotive solutions. Lead in a Unique Market Position Magna stands at the forefront of the automotive industry, combining advanced technology, deep industry expertise, and a commitment to innovation that drives us forward. As a leader in our field, we offer careers that are not just jobs, but pathways to personal and professional growth. Explore Magna’s Job Opportunities Whether you’re looking for a position in engineering, design, production, or management, Magna has a place for you. Our global presence offers a wealth of opportunities for career advancement, professional development, and networking. From internships that provide real-world experience to leadership roles that challenge your skills, Magna is dedicated to helping you reach your full potential. Innovative Work Environment Magna is committed to innovation and excellence. Our team is constantly pushing the boundaries of what’s possible in the automotive world, making it an exciting place to grow your career. We encourage creativity and initiative, and we reward our employees with the benefits and support they need to succeed both professionally and personally. Be Part of a Great Team At Magna, you’ll find a collaborative environment that values teamwork and open communication. Our employees share a common goal: to lead the industry through innovation, efficiency, and sustainability. With diversity training and a focus on inclusive employment practices, Magna is a place where everyone can thrive. Future-Proof Your Career With Magna, you’re not just finding a job; you’re building a career. We offer extensive training and development programs to help you continue learning and evolving as a professional. With opportunities for advancement and a culture that promotes from within, Magna empowers you to design a career path that meets your ambitions. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are always on the lookout for passionate, curious, and innovative team players. Explore the possibilities that Magna offers. SEARCH MAGNA JOBS Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Magna.
Learn more about Magna
Size
161,000 employees
Market Cap
$15.9 billion
Industry
5 Year Trend
-0.1%
NASDAQ

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