Strong analytical capabilities to assess data and performance metrics.
Innovative problem-solving skills to enhance operational efficiency.
Expert negotiation skills for carrier and client relations.
Organizational abilities to manage multiple projects and tasks.
Effective communication skills for fostering relationships and resolving disputes.
Proficiency in MS Office, especially intermediate Excel skills.
Team-oriented mindset to encourage collaboration and success.
Responsibilities
Develop and negotiate relationships with carriers to boost performance and retain capacity.
Establish and monitor key performance metrics for the Truckload Department.
Manage the safe onboarding process for new carriers.
Track daily compliance for both shipments and operational KPIs.
Identify and implement process improvements for better service delivery.
Maximize operational margins by analyzing historical data and current market trends.
Ensure timely delivery and damage-free service for brokered shipments.
Benefits
Opportunities for professional development in a dynamic industry.
Collaborative work environment that encourages teamwork.
Potential for recognition and advancement based on performance.
Support for work-life balance with standard working hours and potential flexibility.
Full Job Description
Purpose/Job Function:
The Manager of Truckload Services is responsible for managing the operations of truckload brokerage as well as a team of carrier sales representatives. This role will manage carrier activities and build upon our name recognition. This position will also negotiate and arrange transport of goods with shipping or freight companies, in order to achieve revenue objectives. In addition, this role is responsible for upholding our core values of ethics, engagement, and excellence.
Essential Functions: • Develops, fosters, and negotiates carrier relationships that enhance carrier performance and capacity retention for AFS clients. • Establishes performance metrics for the Truckload Department and its team members to support the Corporate Goals and Objectives • Manage and maintain safe carrier onboarding. • Monitor daily KPI's for truckload brokerage. • Manage daily track and trace compliance. • Defines and implements process improvements to optimize departmental and organizational performance. • Establish a working relationship with core carriers. • Develop and foster carrier relationships to enhance performance in both brokerage and logistic shipments. • Maximize margin by utilizing historical data and market indices. • Document, update and distribute carrier contracts as shipments are awarded. • Confirm shipments brokered for AFS' clients are delivered in a timely and damage free manner. • Work as a team to maximize operational effectiveness with departmental depth. • Negotiate carrier charges to optimize the service to the client and achieve profit objectives for AFS. • Resolve discrepancy between carrier invoices and carrier contracts to support Accounts Payable activities.
Qualifications and Requirements: • Strong analytical capability • Innovative in problem solving • Demonstrated negotiation skills • Demonstrated organizational skills • Excellent communicator who can make win:win outcomes • Computer literate with MS Office Software • Intermediate skills in Excel • Ability to effectively communicate orally and in writing • Demonstrated ability to work as a team
Education/Experience: • Associates Degree or equivalent preferred, but not required • Minimum 5-year experience in 3PL or Brokerage Environment required
Working Conditions: This position will be sitting in front of a computer for long hours at a time and may cause eye irritation or even muscle strain.
This position does not require any strenuous or physical activity.
Customary Work Hours: 8:00 A.M. to 5:00 P.M., Monday through Friday. Position may require extended hours including evenings and weekends for special events.
