Position Summary:The Manager, Telecommunications & Unified Communications is responsible for the strategy, architecture, implementation, and ongoing operations of global voice, video, and telecommunications infrastructure. This role oversees Microsoft Teams Phone solutions, enterprise telephony systems, vendor relationships, and telecommunications budgets while ensuring reliable, secure, and cost-effective communications services aligned with business objectives.
Key Responsibilities:- Lead the design, implementation, maintenance, and support of global telecommunications, voice, and video infrastructure.
- Develop and execute telecommunications architecture strategies and technology roadmaps aligned with business needs and enterprise IT standards.
- Oversee Microsoft Teams Phone administration, including Direct Routing, Operator Connect, Calling Plans, SIP trunking, and Session Border Controllers (SBCs).
- Manage enterprise voice configurations, including dial plans, call routing, auto attendants, call queues, and emergency calling (E911).
- Lead migrations from legacy PBX and Cisco Unified Communications Manager (CUCM) systems to Microsoft Teams Phone.
- Provide technical leadership and guidance to engineering teams, project teams, and business stakeholders.
- Monitor service performance, call quality, network capacity, and security to ensure operational reliability and continuous improvement.
- Manage strategic relationships with telecommunications carriers, hardware vendors, and service providers to optimize service delivery and costs.
- Oversee telecommunications infrastructure upgrades, system integrations, troubleshooting, and incident resolution.
- Develop and manage annual CapEx and OpEx budgets, conduct monthly financial reviews, and identify cost-saving opportunities.
- Drive automation, standardization, and process improvements across telecommunications operations.
- Ensure voice and video infrastructure supports business continuity, scalability, and future organizational initiatives.
Required Qualifications- Bachelor's degree in Information Technology, Telecommunications, Engineering, or a related field, or equivalent experience.
- 5-8+ years of experience in enterprise telecommunications, unified communications, or voice engineering.
- Strong knowledge of Microsoft Teams Phone, Microsoft 365, Direct Routing, Operator Connect, and PSTN connectivity.
- Experience with SIP, VoIP, SBCs (AudioCodes, Ribbon, Cisco, or equivalent), and legacy PBX platforms.
- Understanding of network technologies, including TCP/IP, DNS, WAN/LAN, firewalls, and Quality of Service (QoS).
- Experience with PowerShell automation, telecommunications troubleshooting, and performance monitoring.
- Demonstrated experience leading technical projects, managing vendors, and driving telecommunications initiatives.
- Strong leadership, communication, project management, and problem-solving skills.
Preferred Qualifications- Microsoft Teams Phone, Microsoft 365, Cisco, or SBC-related certifications.
- Experience managing global telecommunications environments and cloud voice migrations.
- Familiarity with ITIL practices, enterprise architecture, and telecommunications security standards.
The Compensation for this role is $175,000 USD per year and eligible for up to 5% annual bonus. Actual compensation will be dependent upon the individual's location, skills, experience and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
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