The Manager, Business Solutions is responsible for leading and delivering complex, technology-enabled business initiatives that support Ryan’s service lines and enterprise platforms. This role manages cross-functional projects, oversees solution design and implementation, and ensures high-quality delivery of client and internal solutions. The Manager serves as a strategic liaison between business stakeholders, clients, and technical teams to drive operational excellence, innovation, and measurable business outcomes.
Duties and responsibilities, as they align to Ryan’s Key Results
People:
- Creates a positive, accountable, and collaborative team environment aligned with Ryan’s core values.
- Leads, mentors, and develops professionals to ensure high performance and continuous growth.
- Manages resource allocation, workload distribution, and performance management.
- Promotes cross-functional collaboration across practices, technology teams, and external partners.
- Provides coaching on project management methodologies, systems, and best practices.
Client:
- Serves as a primary point of contact for internal and/or external stakeholders.
- Leads project scoping, planning, execution, and delivery to ensure alignment with business objectives.
- Develops and manages project workplans, timelines, budgets, and resource plans.
- Proactively communicates project status, risks, dependencies, and mitigation strategies.
- Ensures deliverables meet quality standards and stakeholder expectations.
- Supports business development activities, including proposal development, solution design, and client presentations, as applicable.
- Manages financial aspects of projects, including forecasting, billing oversight, and cost controls.
Value:
- Leads implementation and optimization of technology-enabled business solutions, including system configuration, data management, automation, and process transformation initiatives.
- Oversees requirements gathering, solution design, testing, deployment, and post-implementation support.
- Identifies opportunities to improve processes, enhance operational efficiency, and drive innovation.
- Establishes and maintains project governance standards, communication plans, and escalation protocols.
- Ensures data integrity, system reliability, and compliance with Firm standards and regulatory requirements.
- Develops training materials, documentation, and change management plans to support adoption of new systems and processes.
- Drives continuous improvement initiatives that create measurable value for the Firm and its clients.
Education and Experience:
- Bachelor’s degree in Business, Accounting, Finance, Information Systems, Computer Science, or related field, or equivalent relevant experience.
- Minimum of 5–7 years of experience leading projects, managing business solutions, or delivering technology-enabled services.
- Experience in consulting, implementation, enterprise systems, data management, process improvement, or tax-related environments preferred.
- Demonstrated success managing multiple concurrent initiatives in a fast-paced, client-focused environment.
Computer Skills:
- Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Experience working with enterprise systems, databases, reporting tools, project management platforms, or business applications.
- Familiarity with project management tools and collaboration platforms preferred.
Required Skills:
- Strong project and program management capabilities
- Excellent written, verbal, and executive-level communication skills
- Ability to lead cross-functional teams and influence stakeholders
- Strong analytical and problem-solving skills
- Ability to manage ambiguity and drive structured solutions
- Financial and operational acumen
- Ability to manage multiple priorities and meet deadlines
Preferred Skills:
- Experience implementing enterprise software or automation solutions
- Exposure to ERP systems or large-scale business platforms
- Experience with data analysis, reporting, or data transformation initiatives
- Knowledge of tax, accounting, or regulatory environments
- Experience leading digital transformation or process automation initiatives
- Familiarity with Agile, Scrum, Lean, or other structured project methodologies
Certificates and Licenses:
- Professional certifications such as PMP, Agile/Scrum certifications, Lean/Six Sigma, CPA, or other relevant industry credentials are preferred.
- Valid driver’s license may be required, depending on role assignment.
Supervisory Responsibilities:
This position may directly supervise team members and carry out supervisory responsibilities in accordance with Firm policies and applicable laws.
Compensation Pay Transparency:
- For certain California based roles, the base salary hiring range for this position is $126,000.00 - $171,050.00
- For other California based roles, the base salary hiring range for this position is $115,500.00 - $156,475.00
- For Colorado based roles, the base salary hiring range for this position is $110,500.00 - $149,600.00
- For Illinois based roles, the base salary hiring range for this position is $115,500.00 - $156,475.00
- For other Illinois based roles, the base salary hiring range for this position is $110,500.00 - $149,600.00
- For Maryland based roles, the base salary hiring range for this position is $110,500.00 - $149,600.00
- For Massachusetts based roles, the base salary hiring range for this position is $115,500.00 - $156,475.00
- For other Massachusetts based roles, the base salary hiring range for this position is $110,500.00 - $149,600.00
- For New Jersey based roles, the base salary hiring range for this position is $126,000.00 - $171,050.00
- For New York based roles, the base salary hiring range for this position is $126,000.00 - $171,050.00
- For other New York based roles, the base salary hiring range for this position is $105,000.00 - $142,450.00
- For Washington based roles, the base salary hiring range for this position is $115,500.00 - $156,475.00
