The Manager, Talent Operations & Enablement is responsible for leading the processes, systems, and programs that support an efficient and high-performing Talent Acquisition function. This role drives operational excellence, develops team capabilities, and leads initiatives that strengthen talent attraction and long-term workforce pipelines. Partnering with business leaders and cross-functional teams, this role identifies opportunities, implements scalable solutions, and delivers measurable improvements aligned with organizational priorities.
Key Responsibilities:- Lead, coach, and develop a team of Talent Acquisition Coordinators, setting clear expectations, providing ongoing feedback, and building the team's capabilities.
- Oversee day-to-day talent operations, establishing service standards and ensuring recruiting coordination, candidate communications, and administrative processes are managed accurately and efficiently.
- Evaluate current processes and workflows, identify improvement opportunities, and implement practical solutions to create a more efficient and consistent recruiting experience.
- Partner with Talent Acquisition leadership to understand business priorities, address operational challenges, and ensure the team is positioned to support evolving workforce needs.
- Lead projects, process improvements, and change management initiatives from planning through implementation, building stakeholder support and ensuring successful adoption.
- Work closely with Talent Delivery to define processes, improve coordination, and ensure effective handoffs throughout the recruiting lifecycle.
- Serve as a key partner for Workday Recruiting and other Talent Acquisition technologies, working with HRIS and IT to improve system functionality, streamline workflows, and support user adoption.
- Partner with internal analytics teams to establish meaningful operational KPIs, monitor performance, and use data to identify opportunities for improvement across talent operations and programs.
- Build and maintain partnerships with technical schools, community colleges, universities, and workforce development organizations, aligning talent pipeline initiatives with current and anticipated workforce needs.
- Develop and oversee early-career initiatives, internship and apprenticeship programs, and other efforts that introduce new talent to Service Experts.
- Lead employee referral campaigns, employer branding initiatives, and recruitment marketing efforts in partnership with Marketing and Talent Delivery.
- Plan and coordinate hiring events, career fairs, campus engagement activities, and community outreach efforts that support talent attraction.
- Manage relationships with external partners and vendors, ensuring services and programs meet operational needs and expectations.
Requirements:- Bachelor's degree in Human Resources, Business Administration, Operations, or a related field.
- 6+ years of progressive experience in talent operations, HR operations, business operations, program management, or a related space.
- 2+ years of direct people management experience, including coaching, performance management, and employee development.
- Demonstrated experience leading process improvements, implementing organizational changes, and influencing stakeholders to achieve successful outcomes.
- Demonstrated technical aptitude with experience navigating enterprise systems, identifying workflow improvements, and supporting system enhancements or implementations.
- Strong analytical and critical thinking skills, with the ability to interpret data, identify trends, and recommend practical solutions.
- Excellent communication, organizational, and relationship-building skills, with the ability to work effectively across teams and organizational levels.
Preferred Qualifications:- Experience leading Talent Acquisition operations, recruiting coordination, or other operational support teams.
- Experience with Workday Recruiting or comparable enterprise-wide Applicant Tracking System (ATS).
- Experience leveraging reporting tools, workflow automation, system enhancements, or continuous improvement methodologies to improve operational effectiveness.
- Experience developing or managing early-career programs, internships, apprenticeships, or educational partnerships.
- Experience with employee referral programs, employer branding, recruitment marketing, or hiring events.
- Familiarity with skilled-trade workforce development, home services, or geographically dispersed operations.
• Minimum Experience: 6+ years
• Minimum Education: Bachelor's Degree
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
