3-5 years in revenue generation or systems enablement, ideally in premium seating or B2B sales.
Bachelor's degree required; Master's preferred.
Proven success in meeting sales technology adoption metrics.
Experience with CRM platforms like Salesforce and Microsoft Office Suite.
Background in managing partner relationships in a collaborative setting.
Highly organized and self-motivated, able to handle multiple priorities.
Strong communication skills for engaging with clients and stakeholders.
Responsibilities
Share best practices and assist local teams in applying sales and marketing playbooks.
Support user adoption of Salesforce and other commercial workflows.
Collaborate with the Director of Sales for local execution accountability.
Work with Revenue Systems & Data Team to identify system issues and training needs.
Empower local teams to use central tools independently.
Provide enablement support, including documentation and follow-up.
Act as an early-warning system for adoption gaps and process confusion.
Manage the documentation repository for systems training and usage.
Benefits
Health, Dental, and Vision Insurance.
401(k) Savings Plan with matching.
Paid Time Off including vacation, sick days, and 11 holidays.
Full Job Description
Position Summary
The Manager, Systems Success, will serve as the bridge between central systems/processes and local execution. Help local sales, service, and marketing teams adopt best practices; use systems correctly; and translate client feedback into actionable feedback for Sales Performance, Revenue Marketing, and Revenue Systems & Data. Under the Sales Performance vertical, the goal is to help all venues and clients achieve optimal revenue to goal success.
This role pays an annual salary of $91,300 - $118,600 and is bonus eligible.
Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until December 25, 2026.
Responsibilities
Share best practices across assigned venues and help local teams apply sales, service, marketing, and systems playbooks.
Support user adoption for Salesforce Sales Cloud, Outreach, Salesforce Marketing Cloud, reporting, lead distribution, campaigns, and other commercial workflows.
Partner with the Director of Sales on execution and local accountability at assigned venues.
Partner with the Revenue Systems & Data Team to surface recurring system issues, training needs, and process improvement opportunities.
Help local teams understand how to use central tools without relying on central staff for routine execution.
Provide practical enablement, office hours, documentation, and follow-up support.
Act as an early-warning system for adoption gaps, process confusion, or service-model breakdowns.
Evaluate, operate, and manage the documentation repository for systems use and training to ensure all venues and clients are enabled by the sales systems.
Fill the gaps needed in executing sales and marketing campaigns related to system set-up and usage.
Qualifications
3-5 years of successful revenue-generating and/or systems enablement experience, preferably in premium seating, sports, entertainment, hospitality, venue, or business-to-business (B2B) sales.
Bachelor's degree in a related field is required. Master's preferred.
Proven track record of consistently meeting or exceeding key performance metrics related to sales technology and systems usage and adoption.
Experience utilizing CRM platforms (such as Salesforce), Microsoft Office Suite, and other sales technology tools to manage pipelines, maintain accurate records, and produce performance reports.
Previous experience in assisting in managing partner success and relationships in a collaborative environment.
Highly organized, self-motivated, and results-driven with the ability to manage multiple priorities, work independently, and thrive in a fast-paced, goal-oriented environment.
Strong verbal, written, presentation, and negotiation skills with the ability to communicate effectively with clients, executives, and internal stakeholders.
About Oak View Group
Oak View Group is a global sports and entertainment company that specializes in venue management, event production, and sponsorship sales. The company was founded in 2015 by Tim Leiweke and Irving Azoff, and is headquartered in Seattle, Washington. Oak View Group manages a number of high-profile venues, including the Climate Pledge Arena in Seattle and the Moody Center in Austin, Texas. The company also produces a variety of live events, including concerts, festivals, and sporting events. Oak View Group has a strong commitment to sustainability and has implemented a number of initiatives to reduce its environmental impact.
