BA/BS in Business, Finance, Accounting, Information Systems, Operations, or related discipline
5+ years of experience in banking, financial services consulting, or business transformation
Experience as a business analyst with skills in process flow diagrams and journey maps
Proven project management skills including planning and status reporting
Strong interpersonal skills to build trust quickly with new stakeholders
Ability to synthesize complex issues into clear recommendations
Willingness to travel at least 25%
Responsibilities
Facilitate workshops for process and journey mapping with minimal supervision
Create and maintain process flow diagrams and journey maps across portfolios
Identify and resolve gaps or redundancies in shared processes
Translate workshop outputs into actionable artifacts for stakeholders
Manage end-to-end workstreams from planning to execution
Balance standalone facilitation requests with longer-term projects
Build trust and communicate effectively with diverse teams and stakeholders
Benefits
Flexibility to work onsite with clients or in the office up to 3 days/week
Opportunity to manage and develop junior team members
Engagement in high-impact projects across multiple portfolios
Exposure to various banking and financial services domains
Potential for bonuses and financial incentives based on performance
Full Job Description
Your Impact
This role flexes between two modes of work, sometimes simultaneously across different portfolios:
One-time facilitation and mapping engagements: parachuting into a portfolio or cross-portfolio topic to run a focused workshop (e.g., process mapping, journey mapping, current-state/future-state discovery), produce a clear artifact, and hand off findings and recommendations.
End-to-end journey or workstream ownership: picking up and managing a cross-portfolio journey or initiative from discovery through execution, including planning, stakeholder management, and driving it to completion.
The successful candidate will move fluidly between these modes - sometimes running a single two-hour workshop, other times carrying a multi-month workstream - and will know how to prioritize and sequence their own time accordingly.
What You'll Do
Cross-Portfolio Mapping & Facilitation
Design, plan, and independently facilitate workshops (process mapping, journey mapping, current-state/future-state, root-cause, and requirements sessions) with minimal supervision, driving groups to a clear, documented outcome.
Build and maintain process flow diagrams and end-to-end journey maps that connect activities, systems, and handoffs across multiple portfolios and lines of business.
Identify where portfolio-level work creates gaps, redundancies, or conflicting decisions in a shared process, function, or customer/employee experience, and escalate or resolve them.
Translate workshop output into clear artifacts (maps, decision logs, action plans, RAID logs) that portfolio and program leads can act on without needing the facilitator in the room.
Program & Project Delivery
Where assigned to own an end-to-end journey or workstream, build the plan, sequence the work, and tactically execute with limited day-to-day direction.
Apply program/project management discipline (scope, milestones, dependencies, RAID, status reporting) to cross-portfolio initiatives that don't sit neatly inside a single portfolio's existing governance.
Manage a variable workload - balancing standalone facilitation requests against longer-running workstream ownership - and proactively flag capacity conflicts rather than absorbing them silently.
Relationship & Stakeholder Management
Build trust quickly with portfolio leads, project teams, and subject matter experts who may not have worked with this person before and did not ask for the engagement.
Ask questions and probe assumptions without being told to - surfacing risks or gaps that portfolio-level teams, focused on their own scope, may not see.
Communicate findings and recommendations in a way that lands with both working teams and senior stakeholders.
Your Experience
Minimum Qualifications
BA/BS in Business, Finance, Accounting, Information Systems, Operations, or related discipline
5+ years of experience in banking, financial services consulting, business transformation, or a related environment
Prior experience as a business analyst, or deep familiarity building and reading process flow diagrams and journey maps.
Prior experience as a project manager or program manager, or clearly demonstrated equivalent skills (planning, dependency management, status reporting, driving work to completion).
Proven ability to independently design and facilitate workshops - particularly process mapping and journey mapping sessions - and drive groups to a decision or clear next step.
Demonstrated ability to both set strategy/plan with minimal support and tactically execute that plan personally.
Strong interpersonal skills; able to build credibility and trust quickly with people meeting them for the first time.
Demonstrated subject matter expertise across multiple banking, financial services, or transformation domains
Ability to take an ambiguous client problem, structure the approach, lead a team through the analysis, and develop an executable solution
Strong executive communication skills with the ability to synthesize complex issues into clear recommendations, tradeoffs, and decisions
Demonstrated ability to manage and develop junior team members while maintaining accountability for quality and outcomes
Comfort operating in fast-moving environments where priorities, requirements, and available information may evolve
Strong Microsoft Office experience (PowerPoint, Excel, Outlook)
Willingness to travel at least 25%
Flexibility to be onsite with clients or in Highspring office up to 3 days/week
Preferred Qualifications
Lean Six Sigma Green Belt or Black Belt certification, or equivalent process-improvement experience
Experience with HRIS, CM, or HRMS systems (WorkDay, ADP, UKG, Paylocity)
Prior management consulting experience
Experience leading workstreams within a bank merger, acquisition integration, core banking conversion, regulatory transformation, or enterprise-wide change program
Experience working with banks experiencing significant growth, increasing organizational complexity, or preparing to cross regulatory asset thresholds
Experience helping financial institutions enhance operating models, governance, risk management, controls, data, reporting, technology, or business capabilities as organizational and regulatory expectations increase
Experience leading initiatives that require close coordination between business and technology teams
MBA or relevant advanced degree or professional certification
Determining compensation for this role (and others) at Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law, Highspring believes that the following salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure to be between the range below. The individual may also be eligible for a variety of bonus and financial incentives based on individual and company performance.
