Position Summary:
The Manager, Specialty Pharmacy Operations, leads accreditation compliance across assigned partner sites, ensuring specialty pharmacy operations consistently meet accreditation and regulatory standards. Working closely with site leadership, quality teams, and operational stakeholders, this role drives accreditation readiness through audits, performance monitoring, documentation oversight, corrective action planning, and staff accountability. The Manager promotes a culture of compliance and continuous quality improvement, supports successful survey outcomes, and ensures accreditation standards are embedded in daily practice. In the absence of a Site Director, the Manager assumes responsibility for accreditation activities and outcomes across the specialty pharmacy program.
Essential Responsibilities/Duties:
- You will provide oversight of operational responsibilities at partner sites, covering new and established growth programs at client sites.
- Reporting on program performance, you extract and summarize reports and performance metrics via Salesforce.
- You assist with the development and implementation of processes essential for specialty pharmacy program growth.
- Managing day-to-day program operations and processes related to the specialty program, you ensure all standards are met.
- Identifying areas for program improvement, you collaborate with your team to devise solutions and support implementations.
- You are responsible for overseeing designated staff at client sites to support the specialty pharmacy program.
- Handling scheduling and timecard management of all staff, such as managing scheduled and unscheduled time off and coverage assignments at deployed sites (pharmacists, liaisons, etc.), you ensure the program is adequately staffed for operation.
- You provide day-to-day performance management and accountability to all dedicated account staff, in conjunction cross-functional teams.
- Actively participating in interviewing, hiring, orientation, onboarding, and recurring training of staff is one of your key responsibilities.
- Creating a positive work environment and fostering teamwork and partnership at all levels is a top priority for you.
- You support consistent engagement between in-clinic and pharmacy services at partner sites.
- You serve as a direct liaison for all matters related to the specialty program and clinic workflow with clinical staff and providers.
- Understanding clinical service needs, translating them into program standards, and
- addressing challenges and roadblocks by devising solutions and alternative approaches are areas where you excel.
- You work directly with pharmacy teams to ensure the successful operation of the specialty pharmacy program and support with special projects as requested.
- You achieve local target goals by developing tactics to ensure ongoing client success.
- You coordinate clinical care programs aligned with partner health system objectives through the management of on-site staff.
- You are focused on maintaining strong relationships with business units, clinical staff, and client leadership to ensure the success of programs.
- You address partner inquiries promptly and with a high level of service.
- You adhere to all policies and procedures of the organization and ensure compliance with all Federal, State, and Local laws, accreditation standards, regulations, and rules.
- You have a comprehensive understanding of the 340B drug program, insurance navigation, and basic pharmacy liaison workflows.
- You are dedicated to creating and maintaining a healthy work environment where people feel supported, accountable, and where standards are applied, and expectations are clear.
- You believe in leadership that supports and leads, models behavioral standards, and sets the example for doing things right.
- You engage in the department, including managing up, owning team decisions, and supporting departmental and/or organizational initiatives.
- Holding yourself and others to the highest ethical standards is a commitment you honor above all.
Education:
- Bachelors or PharmD Pharmacy (B.S. or PharmD) is required.
- MBA or other business degree preferred.
Certificates, Licenses, or Registrations:
- An active Pharmacist licensure (in good standing) to practice pharmacy in the state in which you are applying in or and/or the ability toacquirethis at the time of hire isrequired.
Required Experience:
- 7+ years of relevant experience in pharmacy and prior leadership experience is required.
- Epic, Meditech, Cerner, and QS1 systems experience is highly desired.
Knowledge & Skills:
- Exceptional interpersonal skills to effectively collaborate with healthcare personnel, both within and outside the department, in resolving situations and demonstrating leadership.
- In-depth knowledge of pharmacy procedures, systems, and equipment, coupled with a high level of proficiency in their execution.
- Previous oversight experience involving pharmacy-related aspects in outpatient/ambulatory clinics.
- Strong analytical abilities to assess and enhance current pharmacy services and procedures through comprehensive data gathering and evaluative research.
- Exceptional organizational and personnel management skills, serving as a role model and ensuring a collaborative approach to operations.
- Proficiency in standard healthcare office software (e.g., MS Word, Excel, Access, web browser), coupled with knowledge of pharmacy and clinical database systems (e.g., QS1, Centricity, Meditech, Cerner, EPIC, SCM, etc.).
- Self-management skills with the ability to work independently, displaying initiative, strong work ethic, and the capability to identify issues or opportunities requiring attention and change.
- Adept at creative problem-solving in resource-constrained situations, with the flexibility to adapt and formulate alternative plans as necessary.
- Demonstrated proficiency in process improvement skills and acumen.
Special Working Conditions(On-call, Travel, Shift, Coverage):
- Required to travel locally to assigned sites primarily consisting of 20% remote and 80% on-site.
This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current annual compensation range for this position is $133,000 - $166,000. The actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.
The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required.
