Position SummaryThis role is not eligible for immigration sponsorship.
Samsung Electronics America is seeking a highly skilled and motivated professional to join our team as the Manager, Solutions Engineering. The ideal candidate will possess strong technical expertise and a passion for commercial display solutions, including hospitality televisions, digital signage, and software platforms. This role is pivotal in driving the sales of B2B display products by providing comprehensive solutions architecture and technical engineering support. The successful candidate will collaborate with sales teams, system integrators, and end customers to ensure seamless integration and optimization of Samsung's innovative solutions.
Role and ResponsibilitiesKey Responsibilities- Solutions Architecture & Technical Support
- Serve as the Subject Matter Expert (SME) for Samsung Hospitality Televisions and software solutions (e.g., Lynk Cloud), as well as other Samsung Digital Signage Solutions.
- Provide pre-sales engineering support to internal team, system integrators, and end customers.
- Assist system integrators and end customers in optimizing the usage of hospitality TVs and software solutions, including customization and integration with existing systems.
- Address technical issues related to Samsung B2B display solution products across North America.
- Partner Management
- Manage relationships with System Integration Partners in the hospitality and healthcare sectors, focusing on product validation, feature requests, and market insights.
- Collaborate with device and solution providers to expand the reach of Samsung displays and solutions.
- Demo, Training & Event Support
- Maintain and demonstrate portfolio of Samsung displays and solutions at Samsung Connected Experience Center
- Provide product and solution trainings to partners and customers.
- Manage Test Lab and conduct evaluations on new product readiness, support solution certifications, conduct interoperability testing, and test partner solutions.
- Deliver training sessions and demonstrations to internal sales teams, partners, and customers.
- Additional Responsibilities
- Be available for after-hours work to coordinate with international counterparts.
- Travel domestically and internationally as required.
Skills and QualificationsQualifications & Requirements- Education:
- Bachelor's degree in Computer Science/Engineering, or Electrical Engineering
- Experience:
- 6 years of experience in solution engineering or similar role in the hospitality vertical.
- Technical Expertise:
- Have technical knowledge of the programming languages and various other operating systems - HTML, JavaScript, jQuery, Node, Python, etc
- Strong understanding of IT systems, IP networks, hospitality televisions, and the hospitality industry.
- Soft Skills:
- Exceptional presentation, interpersonal, and communication skills (oral, written, and non-verbal).
- Proficiency in Microsoft Office Suite and Salesforce.
- Travel & Flexibility:
- Willingness to travel frequently and adapt to unplanned business trips.
- Proactive, flexible, and adaptable personality.
- Work Ethic:
- Self-starter with a business/task/project-oriented mindset; ability to see tasks through to completion.
Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.
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