Manager - Software Engineering

Job purpose

This group builds and runs the technology behind RMC’s consumer lending business, including the loan application, origination, and servicing platforms our branches and customers depend on every day. We want a technology leader who combines solid technical knowledge with a strong focus on uptime, data integrity, and customer experience. You will own the delivery and day-to-day health of these applications, keep them reliable and compliant, and manage our operations teams to improve the way we serve our clients.

Duties and responsibilities

Regional Management Corporation (RMC) is seeking an experienced, empathetic, and quality-focused Software Engineering Manager to lead the teams that build, support, and run our loan application platforms within the Software Engineering team.

We are working to develop the RMC’s next-generation platform. We are employing new paradigms such as cloud computing on AWS, lightweight microservices, event-driven architecture, and relational and non-relational databases to deliver elastically scalable, distributed, and highly resilient software services. The Software Engineering Manager role will partner with the digital product management team, branch operations, and other internal clients to understand business inquiries, drive requirements, propose solutions, and deliver multiple cross-functional projects and integrations between different systems. This is a unique opportunity to build and institutionalize a reliable, best-in-class engineering ecosystem on premises or in the public cloud.

You will partner closely with the lead engineers on your team’s technical direction, while owning people leadership, hiring, performance, delivery commitments., and the production health of your applications.

Loan applications: You will own the systems that support the loan lifecycle, from application intake, identity verification, credit bureau and decisioning integrations, and underwriting, through loan booking, servicing, and payments. You will understand how changes to these applications affect branches, customers, compliance, and finance.

Production support: You will lead production support for these applications, including on-call rotation, incident response, root cause analysis, and permanent fixes. You will manage the support queue in ticketing system, keep business stakeholders informed during incidents, and reduce repeat issues over time.

Platform reliability: You will own the reliability of the platform. This includes defining service level objectives (SLOs) for availability and performance, improving monitoring and alerting, reducing incident volume and time to recover (MTTR), managing release and change risk, and planning capacity and disaster recovery testing for business-critical lending systems.

Minimum Qualifications

·        BA/BS in Computer Science, Electrical Engineering, Mathematics, Statistics, or a related field, or equivalent practical experience. Master’s degree a plus

·        12+ years of experience, including software engineering and 2+ years leading or managing engineering teams or application support teams

·        Hands-on experience supporting production applications, including incident management, root cause analysis, and on-call operations

·        Working knowledge of loan origination, servicing, or payments applications

·        Strong technical foundation in modern application architecture, APIs, databases, and cloud infrastructure

·        Must pass drug screen and other pre-employment screenings

Preferred Qualifications

·        Proven track record as a Software Engineering Manager managing multiple Agile Squads/Teams that work on multiple projects in an Agile environment.

·        Experience communicating with users, operations teams, other technical teams, and senior leadership, explaining technical issues, incidents, and designs in clear business terms.

·        Experience in recruiting, hiring, mentoring/coaching, and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers.

·        Prior experience in the Consumer Lending Industry, including loan application, origination, or servicing platforms (e.g., NLS)

·        Experience leading teams that delivered AI or LLM-powered features into production, including guardrails, evaluation, and responsible-AI practices

·        Experience with site reliability practices such as SLOs, error budgets, observability tools (e.g., Datadog, Splunk, or AWS CloudWatch), and disaster recovery testing

·        ITIL or IT service management experience, ideally with Jira Service Management

Critical Competencies

·        Good interpersonal skills and ability to work well with others; friendly presence and helpful attitude.

·        Excellent oral and written communication skills., including clear incident updates and executive summaries.

·        Good problem-solving and decision-making skills. Ability to manage shifting priorities remains effective during production incidents, and exercise patience and professionalism during stressful situations.

·        Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.

·        Maintain adequate knowledge of operating systems and application software used to provide a high level of support.

·        Builds high-performing teams through coaching, clear expectations, and regular feedback.

·        Develop technical knowledge of each system used within the company profile and specialized knowledge of certain nominated areas.

·        Drives predictable delivery while balancing speed, quality, security, and regulatory compliance.

·        Understands the opportunities and risks of AI in regulated consumer lending and guides teams to adopt it responsibly.

·        Takes ownership of platform reliability, treating uptime, data integrity, and customer impact as core measures of team success.