Job SummaryWe are seeking a highly experienced Manager of Software Engineering to lead our talented One Agent team. In this role, you will own and drive the evolution of our Agent Facing One Agent platform built using Svelte and Go . The ideal candidate possesses a strong technical background in customer facing architecture and UI/BE development technologies, along with outstanding leadership skills and a passion for delivering secure and seamless software. You will be responsible for the One Agent roadmap, collaborating with cross-functional teams to ensure the delivery of high-quality software that meet the needs of our customers and business objectives.
Responsibilities- Lead effective brainstorming sessions to generate innovative ideas and solutions.
- Drive multi-scrum technology feasibility, delivery, and quality in partnership with product and design teams.
- Establish and gain acceptance for technology roadmaps aligned with product roadmaps.
- Establish and gain acceptance for technical solutions, serving as a go-to expert for specific capabilities.
- Articulate technology vision, principles, and roadmaps to diverse audiences, tailoring communication appropriately.
- Achieve objectively good negotiation results efficiently while maintaining relationships and driving decision-making.
- Effectively and respectfully drive technical team interactions, persuasively influencing architecture, software design, implementation, and incident recovery.
- Thoroughly vet and refine requirements to clearly articulate their intent.
- Establish clear cost and time commitments to stakeholders, ensuring they are met with assistance.
- Consistently communicate with stakeholders about expectations.
- Build, lead, and improve a successful team of software engineers.
- Feedback and Development: Provide candid and empathetic feedback across all levels, fostering a culture of growth and development.
- Proactively build strong relationships with product, design, and business/operations counterparts within and across teams.
- Articulate the financial benefits and costs of capabilities, incorporating this information into decision-making.
- Adhere to regulatory and corporate policy obligations, ensuring compliance without relying on other technologists.
Qualifications- Bachelor's Degree in Computer Science or a related field
- Minimum of eight years of professional software development experience, including 3+ years in a leadership role
- Proven, hands-on experience designing and implementing customer-facing or Agent facing solutions in the Telecom industry
- Strong architectural understanding of Address lookup, Products, Offers, Catalog, Cart, Fulfillment, and Payments, Order flows
- Knowledgeable in integrations, A/B testing, Analytics, and integration with CMS and CRM systems
- Experience in UI development programming languages (ReactJs, Node.js, TypeScript, JS) and a strong grasp of how to decompose UI designs into reusable components and integrate apis, scripts and sdks in the UI
- Experience owning the operational health of a critical, 24/7 service, including defining monitoring and service-level objectives (SLOs), managing incident response, and serving as an escalation point in partnership with SRE or Operations teams
- Strong technical background in relevant technologies (e.g., Okta, Go, Java, cloud platforms, CI/CD)
- Proven ability to lead and inspire engineering teams, foster collaboration, and drive results
- Excellent verbal and written communication skills, with the ability to tailor communication to different audiences
- Strong analytical and problem-solving skills, with a focus on finding creative solutions to complex challenges
- Experience managing software development projects, including scoping, planning, and execution
- Experience working in an Agile development environment
- Experience leading the deployment of regularly planned releases
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $133,661.00 - $219,586.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.
We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.
