About the RoleThe Manager, Software Development leads the team responsible for building and maintaining the systems that find and capture mentions across the internet. Your team develops the technologies, integrations, and pipelines that collect content from news sites, social media platforms, forums, blogs, review sites, video, and podcasts, so our clients see every relevant mention of their brands, executives, competitors, and topics quickly and accurately. Your team will also contribute to AI workflows, AI tools, and Agents for the Agility platform.
Agility is focused on building production-grade agentic workflows and AI-driven applications, and complete, timely mention data is the foundation for the insights and alerts our clients depend on. You will lead, grow, and support a team of software developers, set technical direction for our social listening and media monitoring systems, and ensure the team delivers reliable, high-quality work. You will work collaboratively with Product, Customer Success, Sales, Account Management, Content Partnerships, and our leadership team to align engineering work with business priorities and client needs.
What you'll do- Lead and develop a team of software developers, setting clear goals and expectations
- Build a team culture of accountability, collaboration, continuous improvement, and technical excellence.
- Set technical direction and architecture for crawling, collection, and mention-matching systems.
- Partner with Product Owners to translate client needs and business priorities into a clear technical roadmap.
- Ensure systems are scalable, reliable, and cost-effective as content volume and source coverage grow.
- Define and monitor key metrics for source coverage, mention accuracy, latency, uptime, and data quality.
- Oversee incident response and on-call processes, and lead root-cause analysis for production issues.
- Stay technically involved through design reviews, code reviews, and hands-on problem solving when needed.
- Work with Customer Success to prioritize and resolve missed mention and coverage issues reported by clients.
- Ensure data collection practices comply with robots.txt, platform terms of service, copyright and licensing obligations, and privacy legislation, working with Legal as needed.
- Evaluate and introduce new tools/AI techniques, and data providers that improve coverage and relevance.
- Manage relationships with third-party data vendors and platform API partners alongside Content Partnerships.
What You'll Bring - 7+ years of experience in software development, including work with web crawling, data ingestion, or large-scale data pipelines.
- 2+ years of experience managing or leading a team of software developers.
- You possess a bachelor's degree in computer science or related field (or equivalent experience).
- Strong technical background in Java or similar type safe languages
- Experience designing distributed systems, including message queues or streaming platforms such as Kafka.
- Experience with cloud infrastructure (AWS, GCP, or Azure), containerization (Docker, Kubernetes), and CI/CD practices is an asset.
- Familiarity with search technologies such as Elasticsearch or Solr, and with Boolean query logic.
- Experience working with social media platform APIs and third-party data providers.
- A solid understanding of the legal and ethical considerations of web and social data collection.
- Experience working in an Agile environment, and with JIRA and Confluence.
- Excellent communication skills that allow you to explain technical topics clearly to both technical and non-technical stakeholders.
- You are data driven and use metrics to guide decisions and measure your team's success.
- You're a leader who balances delivery with the growth and well-being of your team.
- Experience with NLP, LLMs, entity recognition, or sentiment analysis is an asset.
- Experience within PR Software, media monitoring, social listening, or the Newswire industry is an asset.
Why You'll Love It Here - Fully remote work environment
- Collaborative culture - and key tools enabling it
- Competitive compensation package
- Health, Dental, & Vision benefits
- RRSP matching
- Life Insurance
- Employee Assistance Program (EAP)
- Career Development & Progression opportunities
- Paid Vacation, Personal Days, and Sick days
- Week off between Christmas and New Years'
- No Internal Meetings Fridays
Compensation for this role is expected to fall within the range of $145,000-$165,000CAD annually. The final offer will reflect each candidate's experience, skills, and internal equity.
This is for a vacant position.
