5 years of supervisory experience in a relevant field
In-depth knowledge of the LTL industry and transportation regulations
Proficient in Microsoft Office
Flexible availability for various shifts and travel
Bachelor's degree or equivalent military experience preferred
Experience in operations leadership and sales relationship building
Strong analytical and problem-solving skills
Responsibilities
Supervise and lead service center employees, managing payroll and personnel changes
Achieve P&L goals and Key Performance Indicators (KPIs) for the service center
Plan and attain labor goals to meet budget and service quality
Communicate productivity and policy updates to all employees
Conduct regular team meetings to enhance engagement and performance
Identify cost-cutting and efficiency improvement opportunities
Collaborate with Sales to drive revenue growth and improve customer relationships
Benefits
Full health insurance benefits available on day one
Life and disability insurance
Earn up to 15 days of PTO in the first year
9 paid Company holidays
401(k) option with company match
Education assistance
Opportunity to participate in a Company incentive compensation plan
Discounted stock purchase option through payroll deductions
Company vehicle provided based on service center class size
Full Job Description
What you'll need to succeed as a Senior Service Center Manager at XPO
Minimum qualifications:
5 years of supervisory experience
Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, DOT, FMCSA, and other transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules and company policies and procedures
Experience with Microsoft Office
Available to work a variety of shifts, including days, evenings, nights and weekends and travel as needed
Preferred qualifications:
Bachelor's degree, 5 years of related work experience or equivalent military experience
Experience balancing operations leadership with external sales and relationship building
Experience with process improvement
Able to multitask and prioritize work with excellent organizational skills
Experience managing in an LTL environment
Solid analytical skills-problem solving skills to improve multiple metrics to hit the budget
Exceptional leadership, communication, presentation and administrative skills
Experence in sales or sales leadership
Experience managing P&L
About the Senior Service Center Manager job
Pay, benefits and more:
Competitive compensation package
Full health insurance benefits available on day one
Life and disability insurance
Earn up to 15 days of PTO during your first year of employment
9 paid Company holidays
401(k) option with company match
Education assistance
Opportunity to participate in a Company incentive compensation plan
Opportunity to purchase XPO stock twice per year at a discounted rate through weekly payroll deductions
Company vehicle provided based on service center class size
What you'll do on a typical day:
Supervise and lead all service center employees; oversee timekeeping, payroll administration, personnel changes, and ongoing coaching, discipline, training, and development of your staff.
Own and achieve P&L goals for the service center, including attaining Key Performance Indicators (KPIs)
Lead your supervisory team to plan and attain daily and long term labor goals to ensure budget, service and quality goals are achieved. Ensure, teach, coach and train to ensure that quality and service goals are achieved; address any deviations from standard.
Provide information frequently to all employees about service center productivity and company policies and procedures
Conduct regular team meetings to promote engagement, review productivity, safety, and service, and performance, communicate operational updates, and address questions or concerns
Research, monitor and implement all opportunities to cut costs and improve efficiencies
Support sales-driven growth by ensuring operational execution meets customer requirements, addressing service gaps, and identifying opportunities to improve yield and profitability
Partner with Sales to drive revenue growth and retain key business by participating in customer visits, translating customer needs into operational plans, resolving service issues impacting key accounts, and supporting new business onboarding while executing local strategies to strengthen customer relationships
Develop relationships and engage with the top 10-15 local, revenue-driving customer accounts
Promote and enforce safe and clean facility and equipment through adherence to safety and housekeeping practices/procedures, regular safety briefings, timely training completion, and strict adherence to driver and vehicle DOT compliance, OSHA standards, hazardous materials handling requirements, and environmental regulations, taking immediate action to correct unsafe behaviors and conditions
Hold the team accountable to route proper documentation and oversee procedure control for hazardous material shipments
Comply with all applicable laws/regulations as well as all company policies/procedures
Lead the "Self-Assessment" process to verify adherence to all service center operational processes and standards through recurring compliance checkpoints
Senior Service Center Managers are required to:
Frequently lift up to 50 lbs. and occasionally greater than 75 lbs
Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
Walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery
Work outdoors in inclement weather
Work non-traditional hours including overnight and occasional weekend hours
Annual Salary Range: $109,641 to $137,051. Actual compensation may vary due to factors such as experience and skill set.
XPO does not provide employment-based immigration sponsorship for employment in the United States for this role. Applicants must be authorized to work in the United States without current or future employer sponsorship.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
