Manager SAP Payroll and HCM

Leadership Opportunity

Req ID: 2068

Business Unit: Finance and Technology

Division: Technology and Digital Transformation

Regular / Auxiliary: Regular

Job Type: Full-Time

Rate of Pay: $124,779.90 - $146,800.06 yearly

Hours of Work: 70 hours bi-weekly

Posting Date: November 5, 2026

Closing Date: November 27, 2026

Position Purpose

This position manages and leads the ongoing support and development of the CRD SAP Payroll and HCM modules. The position takes on the challenge of designing, functionally developing and re-engineering highly complex business processes in support of the SAP Payroll and HCM modules. This position acts as an Information Technology (IT) liaison to and partner with business units to ensure the successful execution of projects related to the support, maintenance, and operation of SAP Payroll and HCM modules. Leading staff and working in a collaborative environment, the Manager is responsible for timely and accurate execution of system changes that meets business needs.

Key Accountabilities/Position Outcomes

• Provides Business Analysis support by working with CRD business units to define and document requirements /specifications, data transformation, process re-engineering, executes functional and integration testing, training, implementation and end user roll out.
• Works closely with SAP Technical Services Team to ensure all proposed work aligns technically with SAP standards.
• Works with the IT management teams to explain and clarify business requirements/specifications to help deliver solutions that meet business needs.
• Defines and re-defines business processes based on accepted industry practices.
• Communicates effectively to all levels of management to report project status and critical issues requiring their attention.
• Leads functional system design in the development of SAP Payroll and HCM modules in alignment with SAP and IT best practices to meet business objectives.
• Configures and tests SAP Payroll and HCM modules.
• Supervises SAP sustainment team members in the development and support of the Payroll and HCM modules.
• Identifies creative solutions to business requirements, analyzes the strengths and weaknesses of alternatives, and provides recommendations.
• Creates and maintains thorough and accurate necessary documentation (including business requirements, functional design specifications, training manuals, configuration documentation).
• Leads testing by preparing required test plans/matrices and executing functional and system integration testing of the module.
• Ensures that issues are identified, tracked, reported and resolved in a timely manner.
• Project manages small to medium initiatives (as required) according to the established IT project management methodologies.
• Leads ad-hoc analysis to identify root cause of production problems and develops timely solutions.
• Interacts professionally with clients and business areas to provide a high quality of service.
• Follows all defined technology standards and processes and provides input for improvements as required and/or identified.
• Assists in the use of existing reports and develops/documents additional reports as required.
• Provides expertise to train and support groups as appropriate before system go-lives.
• Responsible for the leadership and management of employees and contractors within area of responsibility, including employment and labour relations matters involving: employee hiring, promotion, and other personnel matters; discipline and discharge; representing management in the grievance procedure; input on behalf of management into labour relations matters, and representing management on committees; maintaining Employer confidentiality; and developing, supporting and implementing various corporate and legislated policies, procedures and practices.
• Follows all policies, procedures and standards of the CRD.
• Performs other related duties as required.

Additional Information

• None

Qualifications

• Degree in a related discipline
• A minimum of 5 years' directly related experience

Certifications

Payroll Compliance Professional (PCP) Designation

Role Specific Knowledge, Skills, and Abilities

• Excellent communication (verbal and written), interpersonal and customer service skills are required.
• Experienced in information technology systems design and development methodologies as related to the systems development lifecycle.
• Excellent business systems and process analysis skills in a complex computerized environment.
• Capability to independently learn and support Payroll and HR management processes.
• Strong analytical and problem solving skills.
• Ability to elicit requirements from business users including experience facilitating requirements analysis and functional design working sessions.
• Experience in working on initiatives driving process automation.
• High level of proficiency and experience with Microsoft Excel, Word, Visio, and PowerPoint.
• Strong leadership skills to provide advice and guidance to team members.
• Strong project management skills to ensure projects are delivered in scope, on time and within budget.
• Direct experience with business process re-engineering.
• Experience leading change and transformation.
• Demonstrated ability to work under pressure, manage multiple priorities and respond to request
• In a timely manner.
• Ability to handle business critical and sensitive information.

Leadership Profile

CRD Leaders are champions for creating an accountable, high performance, service oriented organization that makes a difference in our community. They pay attention to shifts and trends in an ever-changing and complex environment and think strategically to serve residents, businesses and local governments today while developing a sustainable organization for the future. The following is a leadership summary for this position.

Professional/Individual Contributor Level 3 (P3)

Leaders at this level are generally recognized as fully qualified professionals who apply their in-depth knowledge and experience and best practice in their own discipline to respond to a wide range of moderately-complex and complex problems and situations. They interpret and respond to client needs and improve products or services in their own area. Working with minimal direction, they monitor and control costs within their own work, explain difficult issues to establish consensus, and promote teamwork, potentially coaching and guiding others.

While CRD Leaders are accountable to all Leadership Competencies, the competencies listed below have particular relevance to this position. Click here for a complete definition of our Leadership Levels and Competencies.

Leadership Competencies

Builds Partnerships
Demonstrates Courage
Focuses on Service
Is Accountable for Results
Models Integrity
Thinks Strategically