Job DescriptionThe Revenue Optimization Manager is responsible for optimizing tour management processes and revenue generation across the region. This role serves as the primary liaison between Sales, Marketing, Operations and Business Operations Management, ensuring seamless collaboration across multiple departments, including IT, HR, Talent Acquisition, Planning, Reporting, Accounting, AP, Corporate, Analysis, QA, and Contracts. The manager will ensure that the tour grid process is fully integrated with resource management, including Sales and Marketing headcount, sales bay capacity, room inventory, and estimated arrivals. This highly collaborative position is pivotal in driving cross-functional initiatives that optimize resource utilization and increase regional performance.
ResponsibilitiesEssential Job Functions: - Regional Revenue Optimization Strategy: Develop and implement regional strategies that align tour operations and prioritization with revenue goals and operational performance targets.
- Tour Grid Management: Coordinate tour grid planning and optimization, balancing tour supply and demand with staffing levels, sales bay capacity, room inventory, and estimated guest arrivals.
- Prioritization and Capacity Planning: Coordinate Sales and Marketing headcount, sales capacity, and available inventory to improve resource use without exceeding operational capacity.
- Demand Forecasting and Workforce Planning: Partner with leadership, Planning, HR, and Talent Acquisition to forecast resource needs and align staffing with anticipated tour volume and business requirements.
- Room Inventory and Yield Coordination: Partner with Room Inventory and Yield Management units to match room availability with tour schedules, improve utilization, and aid profitability.
- Operations and Financial Business Management Liaison: Function as the key intermediary between Operations and Financial Business Management, harmonizing operational priorities, resource decisions, and regional financial objectives.
- Performance Reporting and Analysis: Partner with Reporting and Finance teams to monitor tour grid performance, inventory utilization, and sales capacity, translating findings into actionable recommendations.
- Process Improvement and Standardization: Streamline tour management and prioritization processes, maintain standard operating procedures, and promote consistent practices across regions while accommodating local market needs.
- Cross-Functional Project Management: Lead revenue optimization initiatives across Sales, Marketing, Operations, Finance, IT, and supporting departments, ensuring timely execution, alignment with collaborators, and measurable results.
- Operational Risk and Prioritization: Anticipate staffing, sales capacity, and inventory constraints; develop prioritized plans to minimize disruptions and maintain effective tour operations.
QualificationsTo succeed in this role, the individual should have the following qualifications, knowledge, skills, abilities, and experience:- Leadership Experience: Minimum of 5 years' experience in management of people and processes
- Industry Experience: Experience in the timeshare, vacation ownership, or hospitality industry, with a focus on revenue management, yield management, or operations.
- Education: A high school diploma or equivalent experience
Additionally, the following qualifications, knowledge, skills, abilities, and experience are desired:- Education: A bachelor's degree in Business, Finance, Operations, or a related field, or 5 years of related work experience, is preferred
