Manager, Revenue Cycle (Cash Application)

This position is responsible for managing the day-to-day operations for the cash application team by supporting the timely & accurate posting of all third-party (e.g., government, commercial and private payors) and patient payments into the A/R system, along with the resolution of payment posting issues, credit balances, refund requests, and other posting function responsibilities. A primary focus in supervising the cash application function is ensuring consistent productivity and quality of work in a challenging, fast-paced, and rapidly changing environment. This position will be the escalated point of contact for any issues, so they must be a keen problem solver. As a Team Manager this position will be responsible for driving a culture of inclusion and engagement through regular team meetings and 1:1s and team building activities. ESSENTIAL DUTIES • Manage team of Cash Application Specialists as assigned, including scheduling work shifts to effectively cover Kestra's business needs. • Participate in team member hiring, training, coaching, and performance management. Assist in the development of training materials. • Ensure team members are entering critical data into patient accounts in Bonafide. Ensure team members are processing and posting all payments within established guidelines. • Manage multiple aspects of the cash application function including research, reconciliation, balancing, and error-identification. • Gather and review data about cash flow and identify risks related to cash forecasts. • Manage a relationship with Accounting and Finance team leaders to ensure efficiency of monthly close functions. Provide support for financial audits. • Participate in leadership meetings and report on cash position, liquidity, and cash trends as needed. • Develop, and refine new and existing process flows to create efficiencies within the department. • Evaluate existing system processes and tools required to drive automation and improved accuracy. • Develop reporting, key performance indicators and metrics, as well as dashboards to effectively evaluate the performance of the team. • Assist in responding to or supporting any patient, financial, or payor audits received, as appropriate. • Adhere to Pledge of Confidentiality • Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient's case. COMPETENCIES • Passion: Contagious excitement about the company - sense of urgency. Commitment to continuous improvement. • Integrity: Commitment, accountability, and dedication to the highest ethical standards. • Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. • Action/Results: High energy, decisive planning, timely execution. • Innovation: Generation of new ideas from original thinking. • Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. • Emotional Intelligence: Recognizes, understands, manages one's own emotions and is able to influence others. A critical skill for pressure situations. QUALIFICATIONS Education/Experience Required • Bachelor's degree or equivalent experience • 5 years of experience in a healthcare revenue cycle environment • Minimum of 2 years in cash posting within a healthcare organization • Minimum of 3 years management experience • Proficiency with Microsoft Office Word, Excel, and PowerPoint Preferred: • 6 years of Manager or above leadership experience SUPERVISORY RESPONSIBILITIES: Directly manage cash application team members including but not limited to conducting performance reviews, providing feedback, and helping to set professional development goals. WORK ENVIRONMENT • Indoor open office environment. Position needed in-office. • Extended hours when needed/occasional weekend work • Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment, post-offer. PHYSICAL DEMANDS • Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage • Frequent stationary position, often standing or sitting for prolonged periods of time • Frequent computer use • Frequent phone and other business machine use • Occasional lifting required, up to 20 pounds TRAVEL Occasional travel, domestic and international, may be required, less than 10% OTHER DUTIES: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. BENEFITS: Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc. Pay equity is an important part of Kestra's Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted. Salary: Annualized at $93,000 - $120,000, plus bonus. Depending on experience.