Manager – Regional Operations Support
The Manager of Regional Operation Support oversees regional customer service and operations, ensuring efficiency in order management, backlog resolution, and customer satisfaction. They drive process improvements, manage escalations, and align regional performance with corporate KPIs.
- Manages the execution of all aspects of customer delivery for demand and fulfillment targets.
- Manages the regional sales backlog, product fulfillment within our Rep warehouses, and customer relations.
- Partners with Area Sales Manager and Service Center Operations team to deliver on sales targets and overall customer satisfaction for the region.
- Monitors inventory levels to manage expenses, minimize loss, and maximize revenue.
- Ensure that goods are dispatched on time to the appropriate destinations and in the expected quantities.
- Manages the distribution of products to ensure maximum efficiency, quality, and customer service at the least possible cost.
- Oversees customer order workflows and resolve shipment issues with Operations teams.
- Manages regional sales backlogs, and identify operational inefficiencies with Operation team.
- Utilizes software tools (e.g. Salesforce, Microsoft Dynamics 365) for reporting and training.
- Handles escalations and improves customer experience.
- Familiar with a variety of field concepts, practices, and procedures.
- Rely on experience and judgement to plan and accomplish goals.
- Leads and directs the work of others.
- A wide degree of creativity and latitude is required.
- Develops team members, builds engagement, and reinforces accountability through clear expectations and coaching.
Qualifications:
- Bachelor's Degree or equivalent experience.
- 5 years in the field or in a related area.
- Must be detail oriented and versatile.
- Proficient with data management and strong problem solving skills necessary.
- Ability to communicate well on different levels within the organization and with customers.
- Ability to work well on your own and in a team environment.
- Proven success leading teams in high-volume, customer-facing operations.
- Experience leveraging analytics, AI, and automation to improve efficiency and customer experience preferred.
- High level of energy, drive, enthusiasm, initiative, commitment and professionalism.
- Extremely strong problem solver and communication skills.
Total Rewards and Benefits- Competitive Salary
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- Matching 401(k) Contribution
- Health Savings Account
- Up to 3 weeks starting Vacation (may increase with tenure)
- 12 Paid Holidays
- Annual Bonus Eligibility
- Educational Reimbursement
- Matching Gift Program
- Employee Stock Purchase Plan – purchase company stock at a discount!
**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**
