Quality Manager - Major Job Functions & DutiesOur Quality Manager leads the site's quality department, ensuring quality systems, food safety programs, and manufacturing processes meet established standards. This role partners with manufacturing and organizational quality leadership to strengthen product quality, develop employees, and drive continuous improvement.
Primary duties include:
- Manage the quality department's programs, activities, and daily priorities
- Partner with manufacturing and organizational quality leadership to ensure procedures are followed and performance goals are met
- Lead hiring, performance management, goal setting, training, and development for quality personnel
- Support the development, implementation, and administration of quality specifications and systems
- Monitor and report quality and food safety metrics, developing corrective measures when goals are not met
- Coordinate and oversee internal and external audits
- Manage customer complaints and rejected product investigations, ensuring accurate root cause analysis, timely responses, and effective corrective actions
- Work with manufacturing to ensure product conformance through documented process monitoring and controls
- Visit customers and suppliers as needed
- Perform other duties as assigned
Requirements:- Bachelor's degree, preferably in a technical field, plus five years of leadership experience in quality or manufacturing; or ten years of relevant experience
- Prior audit experience and knowledge of ISO 9001, Good Manufacturing Practices (GMP), and Global Food Safety Initiative (GFSI) requirements
- Solid understanding of quality management systems and manufacturing processes
- Demonstrated ability to use data, analytical methods, and fact-based decision-making to improve quality and processes
- Effective coaching, training, and facilitation skills
- Experience with Microsoft Office Suite, Visio, Teams, and Outlook
- Strong organization and time management skills, with the ability to manage multiple projects and meet deadlines
- Strong verbal, written, and presentation skills, with the ability to communicate across all levels of the organization and with customers and suppliers
- Sound judgment, initiative, and the ability to identify problems and develop practical solutions
- Ability to maintain confidentiality and protect sensitive information
- Strong data management skills preferred
Annual Salary: $110 - $120 (Based on experience)
Work Location: ProAmpac's Hartford, WI Site
Schedule: Mon-Fri | First Shift
