Manager, Quality & Controls-Annuities

We9re actively seeking a talented Manager, Quality, Corrections, and Controls to join our Annuity Operations team in Newport Beach, CA; Omaha, NE; or Charlotte, NC. As a Manager of Quality, Corrections, and Controls you9ll move Pacific Life, and your career, forward by leading an independent quality function supporting annuity Processing, Service, and Vendor Operations. You9ll turn quality findings into actionable insights, coaching, training, and process improvements that reduce errors and rework while strengthening the client experience. You will fill a new role that sits on a team of 15 people in the Consumer Markets division. Your team will partner with the Consumer Market Division9s Core Operations organization, partnering with the Processing, Customer Service, Training, Vendor Operations, Compliance, and others. How you9ll help move us forward: 022022 Own and govern the quality program. Lead post-transaction audits and reviews of customer calls, chats, emails, and correspondence. Establish consistent audit standards, sampling methods, while safeguarding the independence of the quality function and escalating findings with risk implications. 022022 Lead and develop your team. Hire, coach, and develop quality professionals, including hybrid and remote employees. Build cross training opportunities, lead calibration sessions, and ensure reviews meet expectations for volume, timeliness, accuracy, and actionable feedback. 022022 Turn quality data into business improvements. Deliver reliable scorecards and reporting on error rates, trends, and emerging risks. Use root cause analysis, speech and text analytics, and customer feedback to identify gaps and recommend corrective actions. 022022 Partner to reduce errors and strengthen controls. Translate audit findings into targeted coaching, training updates, clearer procedures, and process improvements in partnership with frontline leaders. Represent quality on operational and technology initiatives, support new analytics tools, and manage team resources and budget within established targets. The experience you bring: 022 5 or more years of operations experience in financial services, including two or more years of people leadership experience 022 Demonstrated experience in quality assurance, auditing, compliance, operational risk, or control environments 022 Working knowledge of annuity processing transactions and contact center service operations 022 Proven ability to design, implement, and govern a quality program 022 Ability to maintain objectivity and independence when reviewing work across internal teams and vendors, deliver difficult feedback constructively, and build collaborative partnerships through clear communication and influence. 022 Demonstrated ability to lead and develop motivated teams 022 FINRA Series 6 registration, or the ability to obtain it within established time frames What makes you stand out: 022 4 year degree or equivalent experience 022 Quality assurance, audit, compliance, operational risk, or controls experience within insurance or operations 022 Experience translating quality findings into targeted coaching, training, procedural updates, and measurable reductions in errors and rework Base Pay Range: The base pay range noted represents the company9s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $124,830.00 - $152,570.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we9re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we9ve got you covered. 022 Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents 022 Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off 022 Paid Parental Leave as well as an Adoption Assistance Program 022 Competitive 401k savings plan with company match and an additional contribution regardless of participation