Job DescriptionThis role will supervise team performance, training, and development while maintaining a critical communication link among Quality Assurance, Sales, Owner Services, Resort Operations, and other business partners. The ideal candidate is a collaborative leader who thrives in a fast-paced environment, gets results, and is passionate about developing high-performing teams.
- Annual salary pay range: $86,000- $94,000
- Medical, Dental, and Vision insurance from Day One
- Generous Paid Time Off Program including Paid Sick Days and Parental Leave
- 401k savings plan with company match, Life insurance, Company stock purchase program
- Tuition reimbursement for continuing education on job related degree and certification programs
- HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
ResponsibilitiesWhat will I be doing- Manage critical reporting functions, including Pender and Open Issue Reports, Buyers & Financial Commitment Reports, and PCC reporting.
- Validate and finalize sales transactions requiring Quality Assurance review for daily revenue recognition in designated areas.
- Coordinate Quality Assurance presentations to ensure consistency, customer experience excellence, and adherence to Hilton Grand Vacations standards.
- Support the sales process as needed through deeding, notarization, and post-sale follow-up activities.
- Proactively address office operational needs and implement solutions to minimize business disruptions.
- Meet with current owners at the Sales Gallery and resolve advanced concerns in a professional manner.
- Serve as a liaison between Quality Assurance and key business partners, including Owner Services, Sales, Resort Operations, Contracts Processing, and other departments.
- Lead and manage the performance of the Quality Assurance team, including Team Leads, Quality Assurance Managers, and Quality Assurance Coordinators.
- Conduct training and ongoing development programs for both Quality Assurance and Sales teams.
- Partner with Sales Training leadership to deliver integrated Sales and Quality Assurance training initiatives.
- Coordinate candidate interviews and present hiring recommendations to the Senior Manager.
- Complete annual performance evaluations, coaching discussions, and performance development plans.
- Facilitate regular team meetings to communicate business updates, priorities, and organizational changes.
- Create and maintain team schedules to support business needs and operational efficiency.
- Ensure payroll and attendance records are accurate and approve PTO requests through Oracle.
- Perform additional duties as assigned to support departmental and organizational objectives.
QualificationsWhat are we looking for:- High School Diploma or equivalent.
- Ability to acquire a Hawaii Notary License.
- Flexible schedule, including evenings, weekends, and holidays as business needs require.
- Minimum of 3 years of hospitality or customer service experience.
- Minimum of 3 years of Quality Assurance experience within the vacation ownership industry.
- Minimum of 2 years of supervisory experience.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Strong communication, coaching, organization, and problem-solving skills.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:- Previous training and development experience.
- Prior supervisory experience leading high-performing teams.
- Direct sales experience within the vacation ownership industry.
- Bachelor's degree (BA/BS).
- Valid Real Estate License.
- Valid Notary License.
- Managerial experience.
