Manager, Quality Assurance

Job Description

The location for this position is virtual/remote

This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! Are you passionate about partnering with hotel leaders to uphold Brand Standards and elevate the guest experience? As a Manager, Quality Assurance (QA) Auditor, you'll help strengthen and grow Hilton's portfolio. Reporting to the Area Manager, Quality Assurance, you will oversee a territory of 100+ hotels, conducting comprehensive audits to ensure cleanliness, safety, and adherence to brand standards. You'll travel to perform on-site evaluations, review findings with property leadership, and provide actionable insights. You'll also prepare detailed reports with supporting images for internal analysis, helping protect the integrity of our Brands and maintain exceptional guest satisfaction.

What you'll do during a typical day:

• Perform routine Quality Assurance evaluations.
• Apply your knowledge of product replacement cycles, renovations, and physical upgrades to maintain Brand Standards.
• Navigate complex situations with a solutions-oriented mindset, maintaining Brand integrity while balancing owner and partner expectations.
• Address inquiries and communications made internally, both verbally and in written communications.
• Participate in Consistency exercises.
• Monitor expenses incurred from travel completed/scheduled, both based on monthly and yearly goals.
• Participate in activities outside of QA to gain a better knowledge of other departments.

How you'll collaborate with others:

• Work with senior leaders and property teams to foster positive, productive relationships.
• Communicate with Quality Auditors, Area Managers in QA, Directors, Senior Directors, Vice Presidents, Brand Teams, Design and Construction, and Human Resources, Owners, and Management Company Reps to answer inquiries about Brand Standard compliance, QA, Brand protocol, procedures, and Improvement Plans.
• Effectively communicate and coordinate independently, while contributing to shared success.

Projects you'll take ownership of:

• Territory Management, Expense Management, Audits completed and annual goals.
• Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines.

What It Takes to Make the Stay

You have these minimum qualifications:

• Five (5) years of management experience in Hotel Operations
• Three (3) years of experience as a General Manager, Executive Committee Member, or Director
• Valid Driver's license
• Travel 90% of the time

It would be useful if you have:

• BA/BS Bachelor's Degree
• Local to the state of Florida
• Fluency in a foreign language
• Food Safety certification
• Proficient in Microsoft Office products
• Working knowledge of product replacement cycles, renovations and physical upgrades
• Problem resolution and consulting skills to mitigate potential conflicts/issues

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
• Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future - Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $77,500 - $100,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE